At a Glance
- Tasks: Lead and shape business systems, ensuring seamless data flow across teams.
- Company: Join Reachdesk, a pioneering SaaS gifting platform focused on meaningful connections.
- Benefits: Enjoy competitive salary, stock options, flexible PTO, and private medical insurance.
- Other info: Be part of a diverse, innovative team in a collaborative culture.
- Why this job: Make a real impact by designing systems that drive operational efficiency and growth.
- Qualifications: 8+ years in Business Systems with strong Salesforce and NetSuite expertise.
The predicted salary is between 80000 - 100000 £ per year.
About Us
Reachdesk is the first truly end‑to‑end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. We’re growing, and we’re currently looking for a Head of Business Systems & Operations to join us.
The Role
As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high‑impact role where you will define how the business uses its systems, not just maintain them.
You will join at a critical stage as we complete our closed‑loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk.
Your Responsibilities
- Own the end‑to‑end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer.
- Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams.
- Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work.
- Define the go‑forward BI architecture, ownership model, and roadmap.
- Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation.
- Establish an AI governance framework to embed AI into core workflows and decision‑making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains.
- Define and enforce master data management and integration standards across all systems.
- Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long‑term architectural integrity.
- Build, lead, and develop a small, high‑performing team of systems and operations specialists, and manage external delivery partners where needed.
- Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings.
- Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant.
About You
You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back‑office function, and you are energized by the opportunity to shape the operating engine of a high‑growth, PE‑backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands‑on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable.
Must‑have Qualifications
- 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.
- Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them.
- Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
- Demonstrated ability to design and operate a closed‑loop architecture, covering quote‑to‑cash, lead‑to‑revenue, and customer lifecycle, in a multi‑entity, multi‑currency environment.
- Demonstrably hands‑on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed.
- Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality.
- Proven track record of leading complex, cross‑functional systems programs end‑to‑end, on time and on budget.
- Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact.
- People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight.
Preferred Qualifications
- Experience in a PE‑backed, high‑growth SaaS environment with tight financial control requirements.
- Familiarity with multi‑stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring.
- Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes.
- NetSuite and/or Salesforce certifications.
- Experience transitioning systems ownership into a Business Operations function.
- Background working in a scaling SaaS business, comfortable operating across time zones and entities.
The Benefits
- Competitive salary with generous stock options
- Pension with employer contributions (NEST)
- Affordable Private Medical Insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.
Head of Business Systems & Operations in London employer: Reachdesk Ltd
At Reachdesk, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As the Head of Business Systems & Operations, you will have the opportunity to shape our systems architecture while enjoying competitive salaries, generous stock options, and flexible PTO that grows with your tenure. Our commitment to employee growth, coupled with a supportive environment that values diversity, makes Reachdesk a truly rewarding place to advance your career in the dynamic SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Systems & Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Keep it concise but impactful—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Head of Business Systems & Operations in London
Some tips for your application 🫡
Show Your Passion for Systems:When writing your application, let us see your enthusiasm for business systems and operations. Share specific examples of how you've shaped systems in previous roles and how that aligns with our mission at Reachdesk.
Be Specific About Your Experience:We want to know about your hands-on experience with Salesforce, NetSuite, and Workato. Don’t just list your skills; tell us about the projects you’ve worked on and the impact they had on your previous companies.
Highlight Your Leadership Style:As a potential leader in our team, it’s important to convey your leadership approach. Share how you’ve built and developed teams in the past, and how you plan to foster a collaborative environment at Reachdesk.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Reachdesk Ltd
✨Know Your Systems Inside Out
Make sure you’re well-versed in the systems mentioned in the job description, especially Salesforce, NetSuite, and Workato. Be ready to discuss specific examples of how you've used these platforms to drive efficiency and improve data integrity in previous roles.
✨Showcase Your Hands-On Experience
Prepare to share concrete details about your recent hands-on work with system configurations, automations, or data models. This role values a practical approach, so highlight your ability to bridge the gap between technical decisions and business outcomes.
✨Demonstrate Leadership and Team Building Skills
Be ready to talk about your experience in leading teams and managing cross-functional projects. Discuss how you’ve built high-performing teams and fostered a coaching mindset, as this will resonate well with their focus on people leadership.
✨Align with Their Vision for Gifting
Understand Reachdesk's mission of creating meaningful connections through gifting. Be prepared to discuss how you can leverage business systems to enhance customer engagement and operational efficiency, aligning your vision with theirs.
