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- Tasks: Drive client success through strategic gifting campaigns and exceptional service.
- Company: Join Reachdesk, a leading global SaaS gifting platform with a vibrant culture.
- Benefits: Enjoy competitive salary, stock options, flexible PTO, and a collaborative work environment.
- Why this job: Make meaningful connections while helping clients achieve their goals in a fast-paced setting.
- Qualifications: 3+ years in Customer Success or Account Management with a proven track record.
- Other info: Diverse team culture that values innovation and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Remote – Must be in U.S. Eastern Time Zone.
About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI.
We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon.
We’re growing and we’re currently looking for a Client Success Manager to join us.
About The Role
As a Client Success Manager at Reachdesk, you’ll be responsible for driving high-impact outcomes that directly determine the success and satisfaction of our most important asset: our clients.
You’ll serve as a trusted advisor and expert in industry-leading gifting and SWAG solutions, acting as the driving force behind gifting strategy and platform adoption. Your focus will be meeting key usage and adoption targets across your client portfolio, introducing new and enhanced technologies and products, and delivering exceptional service.
The ideal candidate is highly goal-oriented, persistent, and proactive—a self-starter who can both sell and build lasting relationships. Success in this role requires a strong commercial mindset, sharp problem-solving skills, and the ability to grasp complex concepts and communicate them persuasively. If you thrive in a fast-paced, growing scale-up culture, this role is for you.
Key responsibilities include the following:
- Take accountability and ownership of a portfolio of existing clients from onboarding through continuous strategic planning and execution of gifting campaigns and event fulfillment.
- Establish consultative relationships with BDR, AMB, Field Marketing, Customer Marketing, HR, Sales, and Demand Generation teams to identify their gifting needs, quantify their annual budgets, and develop strategies to achieve their key goals.
- Consistently meet or exceed quarterly targets for platform adoption and client spend—driving long-term success.
- Consult clients on gifting strategy best practices to increase redemption rates, drive automated gifting, and increase a client’s overall ROI.
- Advise platform admins on how to leverage Reachdesk to accomplish their key initiatives, including how to build campaigns, create different user groups, manage internal funds, etc.
- Train day to day senders on how to use Reachdesk for key gifting campaigns to increase overall platform adoption.
- Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business
- Serve as the voice of the customer—partnering with Product, Sales, Engineering, and Project Management to resolve issues, share insights, and enhance the overall client experience.
About You
- 3+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of consistently meeting or exceeding goals. Please note: this is not a customer support, service, operations, implementation, or project management role.
- Background in subscription-based SaaS within consultative, solution-focused environments rather than transactional or utility-like models.
- Proven ability to manage and grow relationships across complex organizations—ideally with sales and marketing teams—and a passion for high-touch client engagement.
- Exceptional communication and influencing skills, with the confidence to lead strategic conversations backed by insight and subject matter expertise.
- Strong written and verbal communication skills, with a clear, professional tone and the ability to effectively tailor complex concepts to suit both technical and non-technical audiences.
- Highly organized and detail-oriented, with the ability to juggle multiple priorities, manage workstreams across clients and teams, and effectively project manage.
About the Benefits
Here are just some:
- Competitive salary, stock options, and 401(k) matching program
- Dental, audio, visual, and life insurance
- Flexible PTO
- A super collaborative working culture populated by innovative, fun, and dedicated people.
Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.
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Client Success Manager Manhattan, New York, United States employer: Reachdesk Ltd
Contact Detail:
Reachdesk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager Manhattan, New York, United States
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Keep it concise but impactful—think of it as your personal branding moment.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Client Success Manager Manhattan, New York, United States
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in customer success and SaaS, and show how your skills align with what Reachdesk is looking for. We want to see how you can drive high-impact outcomes!
Showcase Your Communication Skills: Since this role requires exceptional communication, make sure your application reflects that. Use clear and professional language, and don’t shy away from showcasing your ability to explain complex concepts simply. We love a good storyteller!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and come up with creative solutions, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we like our candidates to be!
How to prepare for a job interview at Reachdesk Ltd
✨Know Your Stuff
Before the interview, dive deep into Reachdesk's platform and understand its features. Familiarise yourself with their gifting strategies and how they drive ROI for clients. This will help you speak confidently about how you can contribute to their success.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained relationships in previous roles. Highlight your consultative approach and how you've successfully collaborated with sales and marketing teams to meet client needs. This is crucial for a Client Success Manager.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of past challenges you've faced and how you overcame them, especially in a SaaS environment. This will show your ability to handle complex situations.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current client success strategies or how they measure ROI. This not only demonstrates your enthusiasm but also your strategic mindset.