At a Glance
- Tasks: Support clients in using our gifting platform and drive their success with creative solutions.
- Company: Join Reachdesk, a leading SaaS gifting platform transforming B2B connections.
- Benefits: Competitive salary, stock options, flexible PTO, and private medical insurance.
- Other info: Collaborative environment with innovative, ambitious colleagues and a focus on diversity.
- Why this job: Kickstart your career in SaaS with clear growth opportunities and a vibrant team culture.
- Qualifications: Recent graduate or early career with a passion for client success and account management.
The predicted salary is between 25650 - 31350 £ per year.
Reachdesk is the first truly end-to-end global Saa S gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.
We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth.
Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
Trusted by many of the most recognized names in technology and Saa S, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.
We’re growing, and we’re currently looking for a Client Success Associate to join us.
About the Role
As a Client Success Associate at Reachdesk, you’ll join our team in an entry-level, commercially focused position with a clear path to grow quickly into a Client Success Manager role based on performance.
This is a great opportunity for someone early in their career who is ambitious, goal-oriented, resourceful, and eager to build a foundation in Saa S, client success, commercial account management, and solution-based selling.
You will start by learning the Reachdesk platform, supporting onboarding, and managing a smaller portfolio of new clients, helping them get set up, trained, and actively using Reachdesk for gifting and branded merchandise programs.
- As you ramp, you will quickly move into the commercial side of
- Client
Success: learning how to sell gifting and branded merchandise solutions through expertise, creativity, and outcome-based recommendations that drive spend and support client goals.
By consistently meeting or exceeding targets, you can earn your way into a Client Success Manager role, typically within six months.
In that role, you will take on an expanded client portfolio, own client strategy, drive usage and spend, and ensure a high-quality client experience.
Responsibilities
- Consistently meet or exceed quarterly spending and usage targets across your portfolio.
- Build relationships across key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies that support key client goals.
- Develop strategic roadmaps for your clients that justify long term financial investment in your initiatives.
- Lead strategic conversations on gifting best practices, providing clear recommendations that increase gift redemption, drive increased spend, and impact client outcomes and ROI.
- Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key initiatives and gifting campaigns, including campaign automation, fund management, and broader platform adoption.
- Proactively identify new use cases, company roles, and international markets to expand growth within existing accounts.
- Introduce new products, features, and capabilities that unlock additional value for clients.
- Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business.
- Serve as the voice of the customer internally, partnering cross-functionally to improve the client experience.
About You
- Recent graduate or early in your career, with a strong interest in Saa S, Client Success, Account Management, or Sales.
- Strong communicator who is comfortable building relationships, asking thoughtful questions, and learning how to influence clients.
- Highly proactive, organized, and eager to take ownership in a fast-paced scale‑up environment.
- Commercially curious, with an interest in how companies drive usage, engagement, retention, and account growth.
- Comfortable learning new technology and explaining concepts clearly to different types of users.
- Strong problem‑solver with sound judgment, attention to detail, and a client‑first mindset.
- Energized by a role with a clear growth path and the opportunity to earn promotion into a full Client Success Manager position.
- Preferred Qualifications
- Prior internship or work experience in a client-facing, sales, marketing, or technology environment.
- The Benefits
- Competitive salary with generous stock options
- Pension with employer contributions (NEST)
- Affordable Private Medical Insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies.
Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.
Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.
Privacy
Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice.
Please review Reachdesk’s Privacy Policy here
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Client Success Associate employer: Reachdesk Ltd
At Reachdesk, we pride ourselves on fostering a vibrant work culture that values innovation and collaboration. As a Business Insights Analyst in Edinburgh, you'll have the opportunity to grow your skills in a supportive environment while contributing to meaningful projects that enhance B2B relationships. With a focus on employee development and a commitment to leveraging cutting-edge technology, we offer a unique chance to be part of a team that is reshaping the gifting landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reachdesk Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reachdesk Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reachdesk Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Reachdesk Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reachdesk Ltd!
How to prepare for a job interview at Reachdesk Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
