At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and live chats.
- Company: Join Reach, a leading media organisation connecting millions daily.
- Benefits: Flexible remote work, career growth opportunities, and a supportive team environment.
- Other info: Team meetings in Hull for training and collaboration.
- Why this job: Kickstart your media career while working from the comfort of home.
- Qualifications: Eagerness to learn and strong communication skills.
Company Description
About us
Hello, we’re Reach. Every day, our trusted news, stories and content connect with millions of people where they live - whether that’s on their social feed or at their neighbourhood newsstand; through their local community or their take on the hot topic of the day. We're home to more than 120 brands - from household names like the Mirror, Express, Daily Star and Daily Record, to local titles like Hull Daily Mail, Grimsby Telegraph and the Manchester Evening News, and brands making a splash in the US like the Irish Star. It's our ability to understand people and the things that matter to them that makes us Britain and Ireland's largest commercial news publisher. We reach around 70% of the UK's online population, 10% of the US online population, and over 100 million social followers around the world, connecting with them on who they are, where they live and what they love.
Your story, with Reach
As a modern media organisation, we're much more than just news. And it takes a wide range of people and skills to serve diverse audiences, customers and communities like we do. We know everyone has their own story to tell, so we’ve built an environment where every background is respected and every day is a day to explore. We’ll help you build a career that works with your life, while giving you the space to create and grow.
Job Description
About this role
We’re growing our brilliant team in Hull and we are looking for Remote Contact Centre Advisors to join us on the 22nd of September 2025! If you’re eager to kickstart or advance your career in the Media industry and love delivering top notch customer service, this could be your perfect next step. Although you’ll enjoy the comfort of working from home, we do ask that you live within an hour’s commute from Hull, so we can welcome you to training and the occasional team meeting!
As a Remote Contact Centre Advisor, you’ll be at the heart of our customer service team. Booking notices, signing up new subscribers, renewing loyal readers, and helping everyone get the most out of our print and online products. You’ll handle calls, emails, and live chats with confidence and warmth, becoming an expert on everything we offer so you can deliver great advice and support for both advertising and subscriptions. You’ll work within agreed deadlines to ensure all queries and objectives are actioned swiftly, and will work as a part of a team to make sure KPIs are met.
Remote Remote Customer Service Advisor (Part Time, Hull) in Newport employer: Reach
At Reach, we pride ourselves on being more than just a media organisation; we are a community that values diverse backgrounds and stories. As a Remote Customer Service Advisor in Hull, you will enjoy the flexibility of working from home while being part of a supportive team that fosters personal and professional growth. With opportunities for career advancement and a culture that encourages creativity and collaboration, Reach is an excellent employer for those looking to make a meaningful impact in the media industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Remote Customer Service Advisor (Part Time, Hull) in Newport
✨Tip Number 1
Get to know the company! Before your interview, dive into Reach's values and recent news. This shows you’re genuinely interested and helps you connect your skills to what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and chats during the real deal.
✨Tip Number 3
Be yourself! During interviews, let your personality shine through. Reach values diverse backgrounds, so don’t be afraid to share your unique story and how it relates to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team you could be joining!
We think you need these skills to ace Remote Remote Customer Service Advisor (Part Time, Hull) in Newport
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Remote Customer Service Advisor. Highlight any relevant experience you have in customer service and how it relates to what we do at Reach. This shows us that you understand the job and are genuinely interested.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Reach
✨Know Your Stuff
Before the interview, make sure you’re familiar with Reach and its brands. Understand their mission and values, and be ready to discuss how your skills align with their customer service goals. This shows genuine interest and helps you stand out.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult customers or tricky situations. This will help you respond confidently during the interview and demonstrate your problem-solving skills.
✨Show Your Personality
As a Remote Contact Centre Advisor, warmth and confidence are key. Be yourself during the interview! Share personal anecdotes that highlight your customer service experience and showcase your ability to connect with people.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
