Remote Customer Service Specialist (Part Time, Hull)
- Full-time or Part-time
- Contract Type: Permanent
- Location: Remote - UK (must live within an hour’s commute from Hull)
- Division: Commercial
- Salary Currency: GBP Sterling
- Department: Contact Centre
About us
Hello, we’re Reach. Every day, our trusted news, stories and content connect with millions of people where they live - whether that’s on their social feed or at their neighbourhood newsstand; through their local community or their take on the hot topic of the day.
We\'re home to more than 120 brands - from household names like the Mirror, Express, Daily Star and Daily Record, to local titles like Hull Daily Mail, Grimsby Telegraph and the Manchester Evening News, and brands making a splash in the US like the Irish Star.
It\'s our ability to understand people and the things that matter to them that makes us Britain and Ireland\'s largest commercial news publisher. We reach around 70% of the UK\'s online population, 10% of the US online population, and over 100 million social followers around the world, connecting with them on who they are, where they live and what they love.
Your story, with Reach
As a modern media organisation, we\'re much more than just news. And it takes a wide range of people and skills to serve diverse audiences, customers and communities like we do.
We know everyone has their own story to tell, so we’ve built an environment where every background is respected and every day is a day to explore.
We’ll help you build a career that works with your life, while giving you the space to create and grow.
About this role
We’re growing our brilliant team in Hull and we are looking for Remote Contact Centre Advisors to join us on the 22nd of September 2025. If you’re eager to kickstart or advance your career in the Media industry and love delivering top notch customer service, this could be your perfect next step.
Although you’ll enjoy the comfort of working from home, we do ask that you live within an hour’s commute from Hull, so we can welcome you to training and the occasional team meeting!
As a Remote Contact Centre Advisor, you’ll be at the heart of our customer service team. Booking notices, signing up new subscribers, renewing loyal readers, and helping everyone get the most out of our print and online products. You’ll handle calls, emails, and live chats with confidence and warmth, becoming an expert on everything we offer so you can deliver great advice and support for both advertising and subscriptions. You’ll work within agreed deadlines to ensure all queries and objectives are actioned swiftly, and will work as a part of a team to make sure KPIs are met.
Our hiring journey is simple: a friendly conversation on the phone with our Talent Acquisition team, a group interview onWednesday 26th August (with a quick spelling & grammar check), followed by a one-to-one. Nail it all, and you’ll be joining us before you know it! Please note you must be available to start on the 22nd of September 2025.
Working hours - We are open to both full time and part time employees. If you’re applying for a part time role, it’s essential that you can still work core hours between 9am and 5pm.
You don’t need previous contact centre experience to shine here. If you’re customer focused, friendly, confident, and ready to learn then this will be the right place for you. Perhaps you’re coming from Retail and want to challenge yourself in a new role, or work in Sales and want a shift in responsibility, or something totally different - we’d love to meet you. If you are a strong communicator who can maintain a positive attitude, and the ability to keep calm and organised when things get busy and challenging then you will thrive in our team.
How we\'ll look after you
We take good care of our people - and that means more than just a pay packet. Whatever your role, you\'ll get a range of benefits, including:
- An annual salary of £24,570 (£12.60 per hour for part time employees)
- Plus potential bonus related pay to customer service skills
- 25 days\' holiday (plus bank holidays), as well as an extra day after you\'ve been with us for three, five and 10 years. We also have a scheme to help you buy extra holiday if you want to.
- An extra day\'s paid leave each year to volunteer for a cause close to your community or your heart.
- Big moment day - an extra day’s paid leave for a moment that matters to you - like getting married, moving house or welcoming a new addition to the family (human or furry!)
- Help saving for your retirement - we\'ll match your company pension contributions up to 6% and you can contribute through salary sacrifice.
- Supportive and progressive people policies - we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression. We believe you shouldn’t have to wait to join us to know what to expect from us, which is why we share this overview of the policies we have in place to support families and carers. If there\'s something you want to understand more about, just ask - it won’t make a difference to your application.
- A healthcare cash plan - giving you money back for a range of medical expenses and fast access to doctor\'s appointments.
- Car lease scheme - you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice.
- Wellbeing support - including a 24/7 assistance programme for you and your family.
- Access to lots of discounts - including 15% off with Reach\'s very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products.
- Interest-free loans - including for season tickets and technology.
Reach plc believes diversity brings benefits for our customers, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
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StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Specialist (Part Time, Hull) in Kingston upon Hull
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like REACH PLC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at REACH PLC and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and REACH PLC.
Get Familiar with Our Brand:Before applying, take some time to learn about REACH PLC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at REACH PLC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress REACH PLC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which REACH PLC will surely appreciate.
