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- Tasks: Install and maintain cutting-edge equipment while providing top-notch customer support.
- Company: Join REA JET, a global leader in innovative coding and marking solutions.
- Benefits: Competitive salary, full training, company van, and opportunities for growth.
- Why this job: Kickstart your career in tech with hands-on experience and mentorship.
- Qualifications: Enthusiastic learners with a UK driving licence and basic technical skills.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
The predicted salary is between 25000 - 32000 £ per year.
About REA JET
REA JET Ltd is the UK subsidiary of REA Elektronik GmbH, a global leader in industrial coding and marking systems. We specialise in innovative, contact-free solutions for product marking, traceability, and verification across industries including manufacturing, food & beverage, pharmaceuticals, and more. Based in Hinckley, we pride ourselves on delivering high-quality customer support and tailored solutions from our Midlands office.
We are expanding our service team and looking for a motivated Field Service Technician to join us. This is a fantastic opportunity for someone eager to build a career in technical field service – full in-house training provided!
The Role
As a Field Service Technician, you will be the frontline representative for our customers, ensuring their REA JET equipment runs smoothly. You will work closely with a senior technician who will mentor and train you on all aspects of our technologies.
Key responsibilities include:
- Installing and commissioning equipment at customer sites
- Providing on-site servicing, repairs, and maintenance
- Delivering customer training on hardware, software, consumables, and best practices
- Supporting customers via phone, email, remote access, or in-person visits
- Managing project timelines and expectations during installations
- Occasional workshop duties, including equipment inspections and print sample creation
- Contributing to strategic customer care through scheduled service visits
You will primarily cover customer sites across the UK (company van provided for work travel), with rare opportunities for international travel. Emergency call-outs may be required outside normal hours (on a rota basis).
What We Are Looking For
- Enthusiastic and adaptable individual with a strong willingness to learn
- Based in the Midlands with your own transport for commuting to our Hinckley office
- Full UK driving licence
- Excellent communication skills and a customer-focused approach
- Basic technical aptitude – no prior experience required, as we will provide comprehensive training
- Applicants must have the right to work in the UK (we are unable to sponsor visas for this role).
What We Offer
- Competitive salary: £25,000 - £32,000 (depending on skills and potential)
- Full training and ongoing development under experienced technicians
- Company van for customer visits, mobile phone, laptop, and tools
- Opportunity to grow within a supportive team in a global company
- Varied role with travel and hands-on technical work
If you are reliable, keen to develop new skills, and enjoy problem-solving in a dynamic environment, we would love to hear from you! Apply now by sending your CV and a brief cover note explaining why you are interested in this role.
REA JET Ltd is an equal opportunities employer. We welcome applications from all suitably qualified persons.
Field Service Technician in Hinckley employer: REA JET - UK & Ireland
Contact Detail:
REA JET - UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Hinckley
✨Tip Number 1
Get to know the company! Research REA JET Ltd and their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical skills! Even if you’re new to the field, brushing up on basic technical knowledge can give you a confidence boost. We recommend looking into common issues faced by Field Service Technicians.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and maybe even tips for your interview. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at REA JET Ltd.
We think you need these skills to ace Field Service Technician in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the Field Service Technician role. We want to see how your background aligns with what we do at REA JET, so don’t be shy about showcasing your technical aptitude!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it brief but impactful, explaining why you’re excited about this role and how you can contribute to our team. We love enthusiasm, so let that passion come through!
Show Off Your Communication Skills: As a Field Service Technician, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s in your CV or cover note, we want to see that you can connect with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates from us. Plus, it shows you’re keen on joining the REA JET family!
How to prepare for a job interview at REA JET - UK & Ireland
✨Know Your Stuff
Before the interview, make sure you understand the basics of the equipment and technologies REA JET uses. Familiarise yourself with their products and services, as this will show your enthusiasm and readiness to learn.
✨Show Off Your Communication Skills
As a Field Service Technician, you'll be interacting with customers regularly. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples from past experiences where you've tackled challenges, even if they’re not directly related to technical work. This will highlight your adaptability and willingness to learn.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. For instance, ask about the training process or how success is measured in the role.