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For Companies At a Glance
- Tasks: Install, service, and maintain cutting-edge equipment for diverse industries.
- Company: Join REA JET Ltd, a leader in innovative coding and marking solutions.
- Benefits: Competitive salary, full training, company van, and career growth opportunities.
- Why this job: Kickstart your technical career with hands-on experience and mentorship.
- Qualifications: Enthusiastic learners with a UK driving licence and basic technical aptitude.
- Other info: Dynamic role with travel and a supportive team environment.
The predicted salary is between 25000 - 32000 £ per year.
About REA JET
REA JET Ltd is the UK subsidiary of REA Elektronik GmbH, a global leader in industrial coding and marking systems. We specialise in innovative, contact-free solutions for product marking, traceability, and verification across industries including manufacturing, food & beverage, pharmaceuticals, and more. Based in Hinckley, we pride ourselves on delivering high-quality customer support and tailored solutions from our Midlands office.
We are expanding our service team and looking for a motivated Field Service Technician to join us. This is a fantastic opportunity for someone eager to build a career in technical field service – full in-house training provided!
The Role
As a Field Service Technician, you will be the frontline representative for our customers, ensuring their REA JET equipment runs smoothly. You will work closely with a senior technician who will mentor and train you on all aspects of our technologies.
Key responsibilities include:
- Installing and commissioning equipment at customer sites
- Providing on-site servicing, repairs, and maintenance
- Delivering customer training on hardware, software, consumables, and best practices
- Supporting customers via phone, email, remote access, or in-person visits
- Managing project timelines and expectations during installations
- Occasional workshop duties, including equipment inspections and print sample creation
- Contributing to strategic customer care through scheduled service visits
You will primarily cover customer sites across the UK (company van provided for work travel), with rare opportunities for international travel. Emergency call-outs may be required outside normal hours (on a rota basis).
What We Are Looking For
- Enthusiastic and adaptable individual with a strong willingness to learn
- Based in the Midlands with your own transport for commuting to our Hinckley office
- Full UK driving licence
- Excellent communication skills and a customer-focused approach
- Basic technical aptitude – no prior experience required, as we will provide comprehensive training
- Applicants must have the right to work in the UK (we are unable to sponsor visas for this role).
What We Offer
- Competitive salary: £25,000 - £32,000 (depending on skills and potential)
- Full training and ongoing development under experienced technicians
- Company van for customer visits, mobile phone, laptop, and tools
- Opportunity to grow within a supportive team in a global company
- Varied role with travel and hands-on technical work
If you are reliable, keen to develop new skills, and enjoy problem-solving in a dynamic environment, we would love to hear from you! Apply now by sending your CV and a brief cover note explaining why you are interested in this role.
REA JET Ltd is an equal opportunities employer. We welcome applications from all suitably qualified persons.
Field Service Technician in Hinckley employer: REA JET - UK & Ireland
Contact Detail:
REA JET - UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Hinckley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on that perfect Field Service Technician role.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. Remember, they want to see how you think on your feet, so be ready to demonstrate your technical aptitude!
✨Tip Number 3
Follow up after interviews with a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the right fit for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Technician in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the Field Service Technician role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your technical aptitude and customer service skills!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it brief but impactful, explaining why you're excited about joining REA JET and how you can contribute to our team. We love enthusiasm, so let that passion come through!
Be Clear and Concise: When filling out your application, clarity is key. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so keep it simple and to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at REA JET - UK & Ireland
✨Know Your Stuff
Before the interview, make sure you understand the basics of field service technology and the specific equipment REA JET uses. Brush up on any technical terms or concepts that might come up during the conversation. This shows your enthusiasm and willingness to learn!
✨Show Off Your Communication Skills
As a Field Service Technician, you'll be interacting with customers regularly. During the interview, practice clear and concise communication. Share examples of how you've effectively communicated in past roles or situations, especially when solving problems.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like troubleshooting equipment or managing customer expectations. Think of examples from your past experiences where you successfully navigated similar challenges, even if they weren't in a technical role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, training processes, or what a typical day looks like for a Field Service Technician. This not only shows your interest but also helps you gauge if the role is the right fit for you.
