Position: Product Designer New in London

Make an impact bringing your ideas, experimenting and solving complex problems in a collaborative, supportive environment! Help shape the role of design in AI at REA as well as impacting a national network of users!

12 month contract role based in Richmond.

We’re REA. With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact.

This role sits within the Financial Services (FS) Product Design group, which brings together designers supporting two portfolios to create intuitive, customer‑centred finance experiences across REA’s ecosystem. Their team partners closely with product and engineering squads to embed design in day‑to‑day delivery, shaping digital tools that help Australians understand and secure home finance through Mortgage Choice and REA channels. They focus on translating complex financial journeys and broker workflows into simple, engaging interfaces, from lead capture and loan exploration to application support and ongoing servicing.

As a Product Designer in the FS Design team, you bring practical, high-value ideas to life by understanding user needs and business context. You will work across two squads delivering exciting user experiences in two different projects: one system being built from scratch and another experimenting with AI for a search experience. You’ll collaborate closely with product, engineering, and our mortgage broking teams. You’ll help shape the role of design in AI at REA — from crafting early interfaces to embedding human-centred guardrails that build trust.

What the role is all about:

• Prototype fast: Move quickly from low- to high-fidelity prototypes in Figma (and HubSpot sandbox) to validate ideas with stakeholders before engineering starts.
• Simplify complexity: Translate messy operational workflows into simple, usable flows that work for the majority of brokers.
• Design AI experiences: Define how brokers interact with non-deterministic systems, using human-in-the-loop patterns to ensure trust and usability.
• Work with data: Use analytics and product usage insights to inform design decisions — especially when direct user access is limited.
• Support delivery: Partner with product and engineers to scope “just enough design,” write clear handoffs, and support accurate implementation.
• Participate in critique: Present your work and contribute to a strong team culture by giving and receiving feedback.

Who we’re looking for:

• 3-5 years’ experience designing complex digital products using industry-standard tools and processes.
• You’re a systems thinker who enjoys untangling complexity and making things simple.
• You are adaptable and confident to dive in to anything from following a predictive design process to experimenting and iterating in an ambiguous and exciting new space.
• Having experience experimenting with tools like LLMs or prompt engineering and being keen to bring those ideas to life is highly desirable.
• You’re a collaborator, able to work closely with PMs, engineers, and stakeholders with clarity and positivity.
• You have a bias for action, preferring to test and prototype your way through ambiguity.
• You’re curious, pragmatic, and always looking to improve the experience for users and the business.
• You care deeply about inclusive design, and help foster a sense of belonging on your team.
• You’re comfortable in running UX research methods (interviews, usability testing, data review) to inform design decisions.

The REA experience:

• The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
• A hybrid and flexible approach to working.
• Flexible leave options including, birthday leave and purchase additional leave.
• Flexible parental leave offering for primary and secondary carers.
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
• Hackdays so you can bring your big ideas to life.

Our commitment to Diversity, Equity, and Inclusion: We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you’ve got the skills, dedication and enthusiasm to learn but don’t necessarily meet every single point on the job description, please still get in touch.