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- Tasks: Be the friendly face for residents, guiding them through leasing and ensuring a vibrant community.
- Company: Join a top provider in the Build-to-Rent sector, known for modern homes and exceptional amenities.
- Benefits: Enjoy a competitive salary, bonus potential, and a dynamic work environment with flexible shifts.
- Why this job: Make a real impact by fostering community and enhancing resident experiences in a thriving setting.
- Qualifications: Customer service or sales experience is key; passion for people and goal-oriented mindset required.
- Other info: Ideal for those looking to grow in property management while engaging with diverse residents.
The predicted salary is between 28000 - 35000 £ per year.
Location: South London
Salary: £32,000 - £35,000 + 10% bonus
Employment Type: Full-time, 5 days a week - Monday - Sunday
My client is a leading provider in the Build-to-Rent sector, offering high-quality, modern homes with exceptional amenities tailored to the needs of our residents. They are committed to providing outstanding service and creating vibrant, welcoming communities.
Key Responsibilities
- Customer Service Excellence: Act as the first point of contact for prospective and current residents, delivering outstanding service across all touchpoints.
- Sales & Leasing: Guide prospective residents through the leasing process, from property tours to contract signings, ensuring occupancy targets are met.
- Resident Engagement: Foster positive relationships with residents, addressing inquiries and resolving issues efficiently.
- Site Management Support: Collaborate with the on-site management team to ensure seamless day-to-day operations.
- Marketing & Outreach: Support marketing efforts, including social media engagement, events, and outreach to attract prospective tenants.
- Administrative Duties: Maintain accurate records in CRM systems and ensure compliance with leasing and regulatory standards.
What We’re Looking For
- Proven experience in customer service and/or sales, ideally within property, real estate, or hospitality sectors.
- Strong interpersonal and communication skills, with a passion for building relationships.
- Goal-oriented mindset with a track record of achieving sales targets.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Familiarity with Build-to-Rent operations or residential leasing is an advantage but not essential.
Contact Detail:
RE-Search London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Advisor
✨Tip Number 1
Familiarise yourself with the Build-to-Rent sector. Understanding the unique aspects of this market will help you engage more effectively with potential residents and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues or enhanced customer experiences in previous roles. This will highlight your ability to excel in a resident-facing position.
✨Tip Number 3
Network with professionals in the property and real estate sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Resident Advisor role.
✨Tip Number 4
Demonstrate your sales acumen by preparing to discuss specific sales targets you've achieved in the past. Being able to quantify your success will make you stand out as a goal-oriented candidate.
We think you need these skills to ace Resident Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or the property sector. Use specific examples that demonstrate your ability to meet sales targets and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Resident Advisor. Mention your understanding of the Build-to-Rent sector and how your skills align with the company's commitment to outstanding service.
Highlight Interpersonal Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully engaged with customers or resolved issues in previous roles.
Showcase Your Goal-Oriented Mindset: Include specific achievements that demonstrate your goal-oriented mindset. Mention any sales targets you have met or exceeded, and how you contributed to team success in a fast-paced environment.
How to prepare for a job interview at RE-Search London
✨Showcase Your Customer Service Skills
Since the role involves acting as the first point of contact for residents, be prepared to discuss your previous customer service experiences. Highlight specific examples where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Sales Acumen
This position requires guiding prospective residents through the leasing process. Be ready to talk about your sales experience, particularly in property or hospitality. Share any achievements related to meeting or exceeding sales targets.
✨Emphasise Relationship Building
Building positive relationships with residents is key. Prepare to discuss how you've successfully engaged with clients or customers in the past, and how you handle inquiries or complaints to foster a welcoming community.
✨Familiarise Yourself with Build-to-Rent Concepts
While familiarity with Build-to-Rent operations isn't essential, having some knowledge can set you apart. Research the sector and be ready to discuss how you can contribute to creating vibrant communities and enhancing resident engagement.