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- Tasks: Deliver exceptional customer service and support residents in a vibrant community.
- Company: Join a leading provider in the Build-to-Rent sector, known for modern homes and great amenities.
- Benefits: Enjoy a competitive salary, bonus potential, and a dynamic work environment.
- Why this job: Be part of a team that creates welcoming communities and fosters resident engagement.
- Qualifications: Experience in customer service or sales is preferred; strong communication skills are essential.
- Other info: Full-time role with a flexible shift pattern across weekdays and weekends.
The predicted salary is between 28000 - 35000 £ per year.
Location: South London
Salary: £32,000 - £35,000 + 10% bonus
Employment Type: Full-time, 5 days a week - Monday - Sunday, Rota / Shift pattern
My client is a leading provider in the Build-to-Rent sector, offering high-quality, modern homes with exceptional amenities tailored to the needs of our residents. They are committed to providing outstanding service and creating vibrant, welcoming communities.
Key Responsibilities
- Customer Service Excellence: Act as the first point of contact for prospective and current residents, delivering outstanding service across all touchpoints.
- Sales & Leasing: Guide prospective residents through the leasing process, from property tours to contract signings, ensuring occupancy targets are met.
- Resident Engagement: Foster positive relationships with residents, addressing inquiries and resolving issues efficiently.
- Site Management Support: Collaborate with the on-site management team to ensure seamless day-to-day operations.
- Marketing & Outreach: Support marketing efforts, including social media engagement, events, and outreach to attract prospective tenants.
- Administrative Duties: Maintain accurate records in CRM systems and ensure compliance with leasing and regulatory standards.
What We’re Looking For
- Proven experience in customer service and/or sales, ideally within property, real estate, or hospitality sectors.
- Strong interpersonal and communication skills, with a passion for building relationships.
- Goal-oriented mindset with a track record of achieving sales targets.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Familiarity with Build-to-Rent operations or residential leasing is an advantage but not essential.
Contact Detail:
RE-Search London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Advisor
✨Tip Number 1
Familiarise yourself with the Build-to-Rent sector. Research the latest trends and challenges in this area, as well as the specific amenities and services that attract residents. This knowledge will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the property and real estate sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Resident Advisor role.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've successfully resolved issues or built relationships, as these experiences will be crucial in showcasing your fit for the role.
✨Tip Number 4
Showcase your sales achievements. Be ready to discuss any sales targets you've met or exceeded in previous roles, as this will highlight your goal-oriented mindset and ability to contribute to occupancy targets.
We think you need these skills to ace Resident Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly within property, real estate, or hospitality sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building relationships and your goal-oriented mindset. Mention how your previous experiences align with the responsibilities of the Resident Advisor role.
Highlight Interpersonal Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully engaged with customers or resolved issues in past roles.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the company in your application. Research the Build-to-Rent sector and mention why you are excited about contributing to a vibrant community.
How to prepare for a job interview at RE-Search London
✨Showcase Your Customer Service Skills
Since the role involves acting as the first point of contact for residents, be prepared to discuss your previous customer service experiences. Highlight specific examples where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Sales Acumen
This position requires guiding prospective residents through the leasing process. Be ready to talk about your sales experience, particularly in property or hospitality. Share any achievements related to meeting or exceeding sales targets.
✨Emphasise Relationship Building
Building positive relationships with residents is key. Prepare to discuss how you've successfully engaged with clients or customers in the past. Think of examples that showcase your interpersonal skills and ability to foster community.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Prepare for scenarios where you might need to handle multiple tasks or resolve conflicts, demonstrating your attention to detail and organisational skills.
