Resident Advisor

Resident Host – Build-to-Rent Site (London)

Location: South London

Salary: £32,000 – £35,000 + 10% bonus

Employment Type: Full-time

5 days a week – Monday – Sunday

Rota / Shift pattern

My client is a leading provider in the Build-to-Rent sector, offering high-quality, modern homes with exceptional amenities tailored to the needs of our residents. They are committed to providing outstanding service and creating vibrant, welcoming communities.

Key Responsibilities

• Customer Service Excellence: Act as the first point of contact for prospective and current residents, delivering outstanding service across all touchpoints.
• Sales & Leasing: Guide prospective residents through the leasing process, from property tours to contract signings, ensuring occupancy targets are met.
• Resident Engagement: Foster positive relationships with residents, addressing inquiries and resolving issues efficiently.
• Site Management Support: Collaborate with the on-site management team to ensure seamless day-to-day operations.
• Marketing & Outreach: Support marketing efforts, including social media engagement, events, and outreach to attract prospective tenants.
• Administrative Duties: Maintain accurate records in CRM systems and ensure compliance with leasing and regulatory standards.

What We’re Looking For

• Proven experience in customer service and/or sales, ideally within property, real estate, or hospitality sectors.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Goal-oriented mindset with a track record of achieving sales targets.
• Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• Familiarity with Build-to-Rent operations or residential leasing is an advantage but not essential.