Regional Manager

Regional Manager – Single-Family Rental (BTR)

📍 Hybrid working – London, Essex, Kent

🏡 Single-Family Housing | Operations Leadership

We are working with a growing residential platform seeking an experienced Regional Manager to take ownership of a regional portfolio of single-family build-to-rent homes.

This is a senior operational role with responsibility for launching new neighbourhoods, driving leasing performance, leading customer experience, and protecting long-term asset value. You will work closely with development, investment, and client stakeholders to ensure communities are delivered to a consistently high standard.

The Role

You will have end-to-end responsibility for operational performance across your division, from pre-opening through to stabilised trading.

Key Areas of Focus

• Bringing new rental communities live following construction completion
• Maximising occupancy and rental performance
• Delivering a market-leading resident experience
• Ensuring homes are maintained efficiently and compliantly
• Leading, developing, and inspiring on-site and regional teams

Key Responsibilities

Community Launch & Mobilisation

• Lead the transition from construction to fully operational rental communities
• Plan and deliver staffing, systems, supplier onboarding, and readiness programmes
• Partner with development teams to ensure smooth handover and lease‑up

Leasing & Performance

• Own leasing strategy and delivery across the division
• Manage and performance‑manage external leasing partners and agents
• Track KPIs, identify risks, and implement improvement plans
• Ensure all marketing and leasing activity reflects brand positioning

Resident Experience

• Embed a resident‑centric culture across all sites
• Oversee consistent, high-quality service from enquiry through to move‑out
• Implement structured onboarding and departure processes
• Use feedback and insight to continuously improve satisfaction and retention

Maintenance & Asset Care

• Ensure homes and shared areas are maintained to a high standard
• Oversee preventative maintenance, compliance, and health & safety
• Implement long‑term asset and lifecycle planning to protect value
• Manage contractor relationships and service performance
• Own divisional budgets and operating performance
• Deliver clear, accurate reporting to clients and stakeholders
• Identify opportunities to improve income, cost control, and asset returns

Leadership

• Recruit, coach, and develop operational and community teams
• Build a high-accountability, high-performance culture
• Ensure policies, procedures, and regulatory requirements are met
• Senior property or operations management experience within Single Family Housing, BTR, PRS, or residential housing
• Proven success managing leasing, customer service, and maintenance functions
• Experience working with third‑party agents and service providers
• Strong understanding of asset care, lifecycle planning, and compliance
• Confident people leader with the ability to manage distributed teams
• Solid financial and reporting capability

Personal Attributes

• Highly organised with the ability to manage multiple priorities
• Proactive, accountable, and solutions-focused
• Strong communicator with senior stakeholder presence
• Willing to travel nationally as required

Why Apply?

• Join a fast‑growing residential platform with a long‑term vision
• Senior role with real influence over performance and standards
• Opportunity to shape communities and customer experience at scale
• Competitive package and career progression

Seniority level

Director

Employment type

Full‑time

Job function

Management, Customer Service, and Sales

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