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For Companies At a Glance
- Tasks: Be the friendly face for residents, helping with inquiries and ensuring smooth transitions.
- Company: Join a top property management company focused on creating exceptional living experiences.
- Benefits: Enjoy health insurance, retirement plans, paid time off, and professional development opportunities.
- Why this job: This role offers a chance to build community and make a real impact in residents' lives.
- Qualifications: Customer service experience is preferred; strong communication and organisational skills are essential.
- Other info: Work a flexible rota of 4 days on, 4 days off, in a vibrant London setting.
The predicted salary is between 19200 - 22400 £ per year.
Job Description
Day Concierge – High end residential – Build to rent
Salary: £32,000 + bonus
Rota: 4 days on 4 days off
7am – 7pm
Location: London
My Client is a leading property management company specialising in Build to Rent developments. With a commitment to delivering exceptional living experiences, they provide high-quality residential communities tailored to the modern renter.
Position Overview:
They are seeking a proactive and customer-oriented individual to join our team as the Concierge for their Build to Rent property. The successful candidate will be responsible for ensuring residents receive the highest level of service and assistance throughout their tenancy. This role is pivotal in maintaining positive relationships with their tenants and fostering a sense of community within the development.
Key Responsibilities:
- Serve as the primary point of contact for residents, addressing inquiries, requests, and concerns promptly and professionally via phone, email, and in-person interactions.
- Coordinate move-in and move-out processes, conducting property orientations for new residents and ensuring a smooth transition.
- Manage maintenance requests efficiently, liaising with internal teams and external contractors to resolve issues promptly while keeping residents informed of progress.
- Conduct regular property inspections to identify maintenance needs and ensure compliance with company standards.
- Assist with leasing activities, including conducting property tours, processing applications, and preparing lease agreements.
- Foster a sense of community by organizing resident events, activities, and engagement initiatives.
- Collaborate with the property management team to develop and implement strategies for enhancing resident satisfaction and retention.
Qualifications:
- Previous experience in customer service or property management is preferred.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with residents and team members.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.
- Proficiency in Microsoft Office Suite and property management software.
- A positive attitude, empathy, and a genuine desire to help others.
- Flexibility to work weekends or evenings as needed.
Benefits:
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and advancement within the company.
- Vibrant and inclusive work environment with a supportive team culture.
Concierge employer: RE-Search London
Contact Detail:
RE-Search London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the property management industry, especially in the Build to Rent sector. Understanding the unique challenges and expectations of residents in high-end developments will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the property management field. Attend local events or join online forums where you can connect with current concierges or property managers. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or taking part-time roles that involve direct interaction with clients. This experience will showcase your ability to handle inquiries and foster relationships effectively.
✨Tip Number 4
Research the specific property you’re applying for. Knowing details about their community initiatives or resident engagement activities can help you tailor your approach during interviews and show your genuine interest in enhancing resident satisfaction.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or property management. Emphasise any roles where you've interacted with residents or managed inquiries, as this is crucial for the Concierge position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've fostered community or handled resident concerns in previous roles to demonstrate your suitability for the job.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you mention your verbal and written communication skills. Provide examples of how you've effectively interacted with clients or team members in past positions.
Showcase Organisational Abilities: Detail your organisational skills by describing how you've managed multiple responsibilities in previous jobs. This could include coordinating events, handling maintenance requests, or managing schedules, which are all relevant to the Concierge role.
How to prepare for a job interview at RE-Search London
✨Showcase Your Customer Service Skills
As a Concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled resident inquiries or resolved issues, demonstrating your proactive and friendly approach.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, such as coordinating move-ins and conducting property inspections, while maintaining attention to detail. Consider sharing specific tools or methods you use to stay organised.
✨Foster Community Engagement
Since building a sense of community is key, think about ways you've previously engaged residents or customers. Share ideas for events or activities you could organise to enhance resident satisfaction and retention in the new role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to situations like handling a maintenance request or dealing with a difficult resident. This will help you demonstrate your ability to think on your feet and maintain professionalism.
