At a Glance
- Tasks: Lead a team to ensure exceptional customer service and smooth showroom operations.
- Company: Friendly retail business in Cheltenham focused on teamwork and service excellence.
- Benefits: Competitive hourly rate, staff discounts, and holiday allowance.
- Other info: Full-time role with 40 hours per week and a weekday off when working Saturdays.
- Why this job: Join a supportive team and make a real impact in customer satisfaction.
- Qualifications: Experience in retail or customer service with strong communication skills.
The predicted salary is between 13.82 - 13.82 £ per hour.
Our client, a successful and expanding retail business based in Cheltenham, is currently seeking a Sales & Customer Operations Supervisor to join their team on a full-time, fixed-term maternity cover contract. This is an excellent opportunity to become part of a friendly, customer-focused organisation that values teamwork, service excellence and professional development.
The successful Sales & Customer Operations Supervisor should have:
- Previous experience within a retail, showroom, customer service or sales environment
- A proactive and customer-focused approach with a passion for delivering exceptional service
- Strong communication skills and the confidence to build rapport with customers and colleagues alike
- Experience supporting, mentoring or coordinating a small team within a busy customer-facing setting
- Good organisational and administrative skills with the ability to manage multiple priorities effectively
In this role, the Sales & Customer Operations Supervisor will be responsible for:
- Supporting the smooth day-to-day running of the showroom and customer service function
- Providing expert guidance and assistance to customers, helping them make informed purchasing decisions
- Coordinating customer orders, appointments, deliveries and follow-up communications
- Assisting with team scheduling, coaching and performance support to ensure excellent service standards
- Maintaining an attractive showroom environment and ensuring company procedures are followed consistently
Our client is offering the successful Sales & Customer Operations Supervisor an hourly rate of approximately £13.82 per hour, staff discounts, holiday allowance, and the opportunity to work within a supportive and established retail environment. Working hours are 40 hours per week, Monday to Saturday, 9:30am – 5:30pm, with a weekday off when working Saturdays.
Sales & Customer Operations Supervisor in Cheltenham employer: RE Resource Group
RE Resource Group is an excellent employer, offering a dynamic work environment in Crawley where you can thrive as an Onsite Transport Recruitment Consultant. With a strong focus on employee growth, competitive benefits including 25 days holiday and a pension scheme, and a supportive culture that values communication and compliance, this role provides a meaningful opportunity to make a significant impact in the transport and logistics sector.
