At a Glance
- Tasks: Support property viewings and maintain tenant and landlord records.
- Company: Family-run property business with a strong reputation in Gloucestershire.
- Benefits: Salary of £28,000, pension, annual bonus, generous holidays, and onsite parking.
- Other info: Enjoy a Monday to Friday schedule with no weekend work and great career progression.
- Why this job: Join a growing team and build relationships while enhancing your customer service skills.
- Qualifications: Confident communicator, organised, proactive, and must have a full UK Driving Licence.
The predicted salary is between 28000 - 28000 £ per year.
Our client, a well-established and family-run property business with a strong reputation across Gloucestershire, based in Cheltenham, has an exciting new opportunity for a Customer Service & Property Coordinator to join their team on a full-time, permanent basis due to continued business growth.
The successful Customer Service & Property Coordinator should have:
- A confident and professional approach when speaking with customers
- Excellent organisational and administrative skills
- The ability to build strong relationships with a variety of people
- A proactive and self-motivated attitude with a willingness to learn
- A full UK Driving Licence – This is essential for the role.
In this role, the Customer Service & Property Coordinator will be responsible for:
- Supporting the showcasing and viewing of residential properties
- Maintaining accurate tenant, landlord and property records on internal systems
- Liaising with tenants and landlords regarding appointments, viewings and follow-up enquiries
- Building relationships and supporting business growth through networking and customer engagement
- Providing general administrative support to the wider team
Our client is offering the successful Customer Service & Property Coordinator a salary in the region of £28,000 plus benefits including company pension, annual bonus scheme, generous holiday allowance, onsite parking (although limited with free street parking available), excellent progression opportunities and a Monday to Friday working pattern with no weekend work.
Customer Service & Property Coordinator in Cheltenham employer: RE Resource Group
RE Resource Group is an excellent employer, offering a dynamic work environment in Crawley where you can thrive as an Onsite Transport Recruitment Consultant. With a strong focus on employee growth, competitive benefits including 25 days holiday and a pension scheme, and a supportive culture that values communication and compliance, this role provides a meaningful opportunity to make a significant impact in the transport and logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Property Coordinator in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RE Resource Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RE Resource Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Property Coordinator in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RE Resource Group:Your cover letter is your chance to shine! Tell us why you want to work at RE Resource Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RE Resource Group!
How to prepare for a job interview at RE Resource Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
