At a Glance
- Tasks: Manage customer orders and build strong relationships in a friendly team.
- Company: Established packaging solutions company with a supportive culture.
- Benefits: Permanent position with career development and a busy, friendly environment.
- Other info: Dynamic role with excellent customer interaction and progression opportunities.
- Why this job: Join a growing team and make a real impact on customer satisfaction.
- Qualifications: 3 years in customer service, strong Excel and Sage skills required.
We are currently recruiting for an experienced Customer Service / Account Manager to join a busy and friendly team within an established packaging solutions company. This is a varied role where you will be responsible for managing customer orders, developing strong customer relationships and ensuring a high level of customer satisfaction from enquiry through to delivery.
The Role
- Manage customer orders from initial enquiry through to completion
- Act as the main point of contact for customers, providing excellent service and regular updates
- Build and maintain strong, long-term customer relationships
- Process orders accurately and ensure all customer requirements are met
- Liaise with internal teams, suppliers and customers to ensure smooth order progression
- Monitor deliveries and resolve any issues or queries promptly
- Maintain accurate customer and order records
- Produce reports and use Excel to analyse and manage customer/order information
- Use Sage for order processing and customer administration
- Manage changing priorities within a busy working environment
- Identify opportunities to improve customer service and support business growth
About You
- At least 3 years' experience in customer service, account management or a similar role
- Strong communication and relationship-building skills
- Excellent organisational and administration skills
- Strong Excel skills - this is essential
- Good working knowledge of Sage
- Excellent attention to detail and accuracy
- The ability to manage multiple orders and priorities effectively
- A proactive, professional and customer-focused approach
- Experience working in a fast-paced environment
- A clean UK driving licence is preferred due to location
What's on Offer?
- Permanent position
- Opportunity for career development and progression
- Friendly, supportive and busy working environment
- Opportunity to become a key member of a growing team
- Varied role with excellent customer interaction
If you are an experienced Customer Service / Account Manager with strong Excel and Sage skills and are looking for your next permanent opportunity, we would love to hear from you. All applications are treated in confidence.
Customer Serice Account Manager in Toddington employer: RE Recruitment
Join a prestigious firm in the luxury goods industry, where your passion for customer service will be valued and nurtured. Located in the charming town of Pershore, this role offers a supportive work culture that prioritises employee growth and development, especially during the bustling Christmas season. With flexible working hours and the chance to engage with a diverse clientele, this temporary position is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Serice Account Manager in Toddington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RE Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RE Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Serice Account Manager in Toddington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RE Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at RE Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RE Recruitment!
How to prepare for a job interview at RE Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
