At a Glance
- Tasks: Manage customer orders and deliver exceptional service while coordinating logistics.
- Company: Established food production company with a strong reputation.
- Benefits: Competitive hourly rate, holiday allowance, and permanent salary after assignment.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in customer service and strong organisational skills required.
Our client, who we have a long standing relationship with within the food production industry, based in Stonehouse, has an exciting new opportunity for a Customer Service Coordinator to join their team on a full time, temporary to permanent basis.
The successful Customer Service Coordinator should have:
- Previous experience in a customer service, sales support or order processing role within a manufacturing, logistics or distribution environment.
- Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
- Confident communicator with the ability to build positive relationships with customers, suppliers and internal stakeholders.
- Experience using SAP or a similar system, with good IT skills across Microsoft Office.
- Proactive problem solver with a commitment to delivering outstanding customer service and continuous improvement.
In this role, the Customer Service Coordinator will be responsible for:
- Manage the end-to-end customer order process, ensuring orders are processed accurately and efficiently.
- Deliver exceptional customer service, providing regular updates and resolving enquiries in a timely and professional manner.
- Coordinate dispatch, shipping and export documentation for UK, EU and international deliveries.
- Liaise with internal teams, suppliers, hauliers and customers to ensure smooth order fulfilment and delivery.
- Prepare invoices, reports and shipping documentation while maintaining accuracy and compliance with legal and contractual requirements.
Our client is offering the successful Customer Service Coordinator an hourly rate of £13.45, plus benefits including holiday allowance. At the end of the temporary assignment, you will transfer to the client with a salary of £28,000 on a permanent basis. If you are an organised and detail orientated professional, apply now as we want to hear from you. Don't delay because this opportunity is not to be missed!
Customer Service Coordinator in Stonehouse employer: RE Recruitment
Join a leading manufacturing and engineering business in Gloucestershire, where your expertise as an Operations Leader will be valued and rewarded. With a strong focus on employee growth, a collaborative work culture, and comprehensive benefits including private healthcare and performance-related bonuses, this company is dedicated to fostering a safe and innovative environment for its team. Embrace the opportunity to drive Lean initiatives and make a meaningful impact in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Stonehouse
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RE Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RE Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Stonehouse
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RE Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at RE Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RE Recruitment!
How to prepare for a job interview at RE Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
