At a Glance
- Tasks: Provide top-notch customer support via phone and email while managing orders.
- Company: Join a reputable client in Cheltenham with a friendly team atmosphere.
- Benefits: Weekly pay, quick start, onsite parking, and potential for permanent role.
- Other info: Immediate start available; perfect for students seeking flexible work.
- Why this job: Kickstart your career in customer service and make a real difference.
- Qualifications: Strong communication skills and a customer-focused attitude required.
We have a great opportunity for a longstanding client of ours, located in Cheltenham who are looking for a Customer Service Administrator to join their team on a temporary to permanent basis. They are looking for someone who's available for an immediate, quick start basis. You will be confident speaking with customers and clients via phone and email, experience of processing customer orders and general administration. You'll be part of the team providing excellent customer service to customers and clients. With a salary of £12.77 working 37.5 hours a week, this is a great opportunity.
Please only apply if you're immediately available. Immediate consideration for candidates with an immediate start available for this Customer Service Administration position.
Benefits:
- Weekly pay until a permanent contract.
- Quick start.
- Parking onsite.
- Permanent opportunity.
Roles and Responsibilities of the Customer Service Administrator:
- Customer Support: Act as the first point of contact for customers through phone and email, offering clear and timely responses to questions or issues.
- Order Handling: Process and manage customer orders from start to finish, ensuring smooth delivery and quickly resolving any stock or shipping challenges.
- Problem Solving: Take ownership of customer complaints, investigate the root cause, and work with other teams to deliver practical and effective solutions.
- Team Assistance: Provide general administrative support such as scheduling, report preparation, and filing to help the wider customer service and office team.
Skills and Attributes of the Customer Service Administrator:
- Excellent Communication Skills – Confident and professional phone manner.
- Organised & Detail-Oriented – Able to manage multiple tasks efficiently.
- Customer-Focused – A positive attitude with a commitment to great service.
- IT Skills – Comfortable using Microsoft Office and order-processing software.
- Team Player – Works well with colleagues and contributes to a supportive work environment.
If this position is of interest, please apply today or email today!
RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application.
Customer Service Administrator in Cheltenham employer: RE Recruitment
Join a leading manufacturing and engineering business in Gloucestershire, where your expertise as an Operations Leader will be valued and rewarded. With a strong focus on employee growth, a collaborative work culture, and comprehensive benefits including private healthcare and performance-related bonuses, this company is dedicated to fostering a safe and innovative environment for its team. Embrace the opportunity to drive Lean initiatives and make a meaningful impact in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RE Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RE Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RE Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at RE Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RE Recruitment!
How to prepare for a job interview at RE Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
