Our client, a growing business within the retail industry, based in Cheltenham, has an exciting new opportunity for a Customer Service Advisor to join their team on a part-time, permanent basis, working Monday, Thursday and Friday, due to business growth. If you’re looking for a part-time role where you can use your customer service skills within a fast-paced environment, this position is for you!
- The successful Customer Service Advisor should have:
- Previous retail or customer service experience
- Previous experience using a customer service or CRM platform is highly desirable
- Strong communication skills across phone, email, and live chat
- Confidence when speaking with customers and suppliers
- Excellent attention to detail and organisational skills
- Able to work effectively in a fast-paced environment
- A proactive and professional approach to problem-solving
In this role, the Customer Service Advisor will be responsible for:
- Handling customer queries via phone, email, and live chat in a timely manner
- Using the company’s customer service platform to manage and update customer enquiries
- Providing advice on orders, product availability, and bespoke options
- Chasing suppliers and updating customers on order progress and delivery times
- Managing customer complaints professionally and efficiently
- Supporting sales opportunities and carrying out general administrative duties
Our client is offering the successful Customer Service Advisor a salary of £12.71 per hour, working Monday, Thursday and Friday, plus benefits including company pension, employee discount, company events, onsite parking, and annual leave.
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Customer Service Representative in Cheltenham employer: Re-Recruitment-Group
Re-Recruitment-Group offers a vibrant work culture in Southampton, where employees are valued and supported in their professional growth. With a focus on teamwork and collaboration, the company provides ample opportunities for career advancement within the transport and logistics sector, making it an excellent employer for those seeking meaningful and rewarding employment.
