At a Glance
- Tasks: Provide top-notch customer support via phone and email while managing orders.
- Company: A reputable client in Cheltenham with a friendly team atmosphere.
- Benefits: Weekly pay, onsite parking, and a pathway to a permanent role.
- Other info: Join a supportive team and enjoy a dynamic work environment.
- Why this job: Kickstart your career in customer service with immediate opportunities for growth.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 26500 - 26600 £ per year.
Customer Service Administrator
Cheltenham, Gloucestershire
£28,000–£31,000 DOE
Full-time, permanent | 40 hours per week | Office-based
Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.
This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.
What we're looking for:
- 2–5 years' experience in customer service, sales support or commercial administration
- Excellent communication skills and a confident telephone manner
- Strong organisation and attention to detail
- Experience handling customer enquiries, orders or administrative tasks
- Good IT skills and an interest in AI tools and new technology
- A proactive, adaptable and solutions-focused approach
What you'll be doing:
- Managing customer enquiries via phone, email and digital channels
- Processing orders, handling payments and tracking deliveries
- Liaising with warehouse teams, suppliers and couriers
- Resolving customer queries, complaints, returns and product damages
- Keeping customers updated and maintaining accurate records
- Using AI tools and modern software to improve efficiency and customer service
What's on offer?
- £28,000–£31,000 salary, depending on experience
- 25 days' annual leave plus bank holidays
- Quarterly bonus scheme and paid sick leave
- Training, development and career progression opportunities
- Employee Assistance Programme and free financial guidance
- Team breakfasts, lunches, social events and employee recognition scheme
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Customer Service Administrator in Cheltenham employer: Re-Recruitment-Group
Join a dynamic team in Cheltenham as a Customer Service Administrator, where your contributions will be valued and rewarded. With a supportive work culture that prioritises employee growth and development, you'll enjoy benefits such as weekly pay and the opportunity for a permanent position. This role offers a chance to make a meaningful impact while working in a collaborative environment that fosters excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Re-Recruitment-Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Re-Recruitment-Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Re-Recruitment-Group:Your cover letter is your chance to shine! Tell us why you want to work at Re-Recruitment-Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Re-Recruitment-Group!
How to prepare for a job interview at Re-Recruitment-Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
