Full-time, permanent | 40 hours per week | Office-based
Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.
This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.
What we're looking for:
- 2–5 years' experience in customer service, sales support or commercial administration
- Excellent communication skills and a confident telephone manner
- Strong organisation and attention to detail
- Experience handling customer enquiries, orders or administrative tasks
- Good IT skills and an interest in AI tools and new technology
- A proactive, adaptable and solutions-focused approach
What you'll be doing:
- Managing customer enquiries via phone, email and digital channels
- Processing orders, handling payments and tracking deliveries
- Liaising with warehouse teams, suppliers and couriers
- Resolving customer queries, complaints, returns and product damages
- Keeping customers updated and maintaining accurate records
- Using AI tools and modern software to improve efficiency and customer service
What's on offer?
- 25 days' annual leave plus bank holidays
- Quarterly bonus scheme and paid sick leave
- Training, development and career progression opportunities
- Employee Assistance Programme and free financial guidance
- Team breakfasts, lunches, social events and employee recognition scheme
Interested?
If you have a background in customer service or commercial administration, enjoy solving problems and are keen to explore how technology can improve the way we work, we'd love to hear from you.
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Customer Service Administrator in Cheltenham employer: RE Personnel
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