At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a busy IT team in Gloucestershire on a temporary contract.
- Benefits: Gain valuable experience in a fast-paced support environment.
- Other info: Opportunity to learn and develop in a dynamic workplace.
- Why this job: Perfect for those who love helping others and solving tech problems.
- Qualifications: Experience in IT support and strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Service Desk Support 3-Month Contract - Gloucestershire
Are you an experienced IT Support professional looking for your next temp opportunity? We are seeking a proactive and customer-focused Service Desk to join a busy IT team in Gloucestershire on an initial 3-month contract. This role is ideal for someone who enjoys providing excellent customer service, troubleshooting technical issues, and working in a fast-paced support environment.
Key Responsibilities
- Provide first-line IT support to end users.
- Manage and resolve IT service requests and incidents.
- Accurately log, update, and track support tickets.
- Assist with user account administration and access management.
- Escalate complex technical issues where required.
- Deliver a high standard of customer service while meeting service targets.
What We’re Looking For
- Experience in a previous IT Support or Service Desk role (desired).
- Strong focus on delivering excellent customer service.
- Excellent verbal and written communication skills.
- Ability to self-manage, prioritise workloads, and work effectively in a fast-paced environment.
- A positive, can-do attitude with a willingness to learn and develop.
- Working knowledge of Windows Operating Systems and Microsoft Office 365.
- Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial but is not essential.
Contract Details
Location: Gloucestershire
Duration: 3 Months Initially
Temp Service Desk employer: RE People
Join a dynamic IT team in Gloucestershire where your skills will be valued and your contributions recognised. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering training and development opportunities to enhance your career in IT support. With a focus on delivering exceptional customer service, you'll thrive in a fast-paced environment while enjoying the benefits of working with a supportive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Temp Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle tricky customer queries or technical issues. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or training, make sure to mention them during interviews. It’s all about proving you’re the right fit for that fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Temp Service Desk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Service Desk team. Share specific examples of how you've tackled technical issues and provided top-notch customer service.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RE People
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around Windows Operating Systems and Microsoft Office 365. Be ready to discuss any previous experiences you've had in similar roles, as this will show your familiarity with the tasks you'll be handling.
✨Customer Service is Key
Since this role emphasises excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your proactive approach and commitment to helping others.
✨Practice Your Communication Skills
As you'll need to communicate effectively with end users, practice explaining technical issues in simple terms. This will not only help you in the interview but also in your day-to-day role if you get the job.
✨Show Your Can-Do Attitude
Employers love a positive attitude! Be prepared to discuss how you handle challenges and your willingness to learn new things. This will highlight your adaptability and eagerness to grow within the role.
