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For Companies At a Glance
- Tasks: Handle customer inquiries, process sales orders, and ensure smooth communication.
- Company: Established business in Tewkesbury with a supportive team culture.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Join a fast-paced team and make a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Temp to perm position with excellent career development potential.
Customer Service & Sales Administrator
Location: Tewkesbury
Salary: £27,435 per annum
This position is being offered on a Temp to Perm basis
An excellent opportunity has arisen for a motivated and professional Customer Service & Sales Administrator to join a well-established business based in Tewkesbury. This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering first-class customer service, and has strong organisational skills.
The Role
Working as part of a busy team, you will be responsible for handling a high volume of incoming calls and emails, processing sales orders, and ensuring a smooth flow of communication between customers, and internal departments. This role requires accuracy, efficiency, and the ability to provide exceptional customer service at all times.
Key Responsibilities
- Processing sales orders received via email, fax, and phone
- Ensuring all orders are accurately input into the system
- Liaising with customers and depot staff regarding orders and delivery issues
- Working closely with stock control and distribution teams
- Answering general customer enquiries and resolving queries
- Providing Reception and switchboard cover when required
- Investigating and actioning customer credit issues
- Assisting with invoice distribution and other administrative tasks
- Contributing to ad-hoc projects and supporting senior management when needed
Skills & Experience
Essential:
- Previous experience delivering excellent customer service
- Exceptional telephone manner and communication skills
- Strong organisational skills and ability to prioritise effectively
- High attention to detail with accurate data entry skills
- A proactive can-do attitude with the ability to work under pressure
- Strong interpersonal skills with the ability to work well in a team
- IT proficiency including MS Office (Word, Excel, Outlook)
Desirable:
- Previous experience in a sales or order-processing environment
What s on Offer
- Competitive salary of £27,435 per annum
- A supportive team environment
- Opportunities for training and professional development
If you are an enthusiastic and adaptable individual with a passion for delivering exceptional customer service, we would love to hear from you.
Please send your cv to (url removed)
COM1
Sales Office Administrator employer: RE People
Contact Detail:
RE People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for the Sales Office Administrator role.
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the role can set you apart from other candidates. Plus, it’s a great chance to remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Sales Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant sales or order-processing roles to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your organisational skills can contribute to our team. Keep it concise but engaging – we want to see your personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your exceptional telephone manner and written communication skills. We love candidates who can convey their thoughts clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RE People
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and sales order processing. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare specific examples from your past experiences where you’ve gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your strong interpersonal skills.
✨Demonstrate Your Organisational Skills
Given the fast-paced environment, it’s crucial to showcase your organisational abilities. Think of instances where you successfully managed multiple tasks or prioritised effectively under pressure. Be ready to discuss how you keep track of details, especially when processing sales orders and handling customer queries.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
