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- Tasks: Lead customer technical relationships and ensure compliance with food safety standards.
- Company: Join a top UK food manufacturer known for quality and sustainability.
- Benefits: Competitive salary, pension scheme, gym discounts, and generous holiday allowance.
- Why this job: Make a real impact in a respected company committed to ethical practices.
- Qualifications: Experience in technical management within food manufacturing and strong customer-facing skills.
- Other info: On-site role in Norfolk with excellent career development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Shropham, Norfolk (on-site)
Salary: Competitive, dependent on experience
Permanent Fullâtime
We are representing a highly respected food manufacturing organisation recognised as the UK's leading producer of freeârange and organic chickens and turkeys. With over 30 years of heritage, the business has built an exceptional reputation for quality, animal welfare and sustainable farming, supplying both major retailers and top restaurant groups.
Passionate about doing the right thing, the company is now seeking an experienced CustomerâFacing Technical Manager to play a pivotal role within its BRCGS and Red Tractor accredited poultry processing operation in Norfolk.
The Role
Working in close partnership with a ProductionâFacing Technical Manager, this role has primary responsibility for customer standards, external technical relationships and compliance activity. You will ensure customer requirements are clearly translated into robust site controls and continuous improvement actions. This is a highly visible role, acting as the key technical interface between customers, auditors and the site, requiring strong technical credibility, commercial awareness and the ability to influence crossâfunctional teams.
Key Responsibilities
- Customer & Stakeholder Management
- Act as the primary technical contact for key retail and foodservice customers
- Lead customer technical meetings, site visits and factory tours
- Build strong, credible relationships with customer technical teams
- Ensure customer specifications, codes of practice and requirements are fully implemented
- Communicate technical risk clearly, balancing customer expectations with operational capability
- Food Safety, Quality & Compliance
- Joint responsibility for the site Food Safety Management System (FSMS)
- Ensure compliance with BRCGS Food Safety, Red Tractor, UK food legislation and retailer standards
- Lead and review HACCP systems, validations and verifications
- Oversee allergen, foreign body, traceability and product integrity controls
- Lead incident management, including withdrawals and recalls where required
- Audits & Governance
- Coâlead and host BRCGS, customer, regulatory and internal audits
- Ensure audit readiness and timely closeâout of corrective actions
- Liaise with FSA, DEFRA and Official Veterinarians as required
- Monitor legislative and standard changes and assess business impact
- Specifications & Change Control
- Ownership of customer and internal specifications, labelling and approvals
- Manage change control processes and customer signâoff
- Leadership & Culture
- Lead, develop and motivate the Technical / QA team
- Set objectives, manage performance and support succession planning
- Promote a strong food safety and quality culture across the site
- CrossâFunctional Working & Reporting
- Work closely with Operations, NPD, Engineering, Hygiene and Supply Chain
- Support continuous improvement and rightâfirstâtime initiatives
- Prepare and present technical KPIs, reports and customer updates
- Escalate risks and nonâconformances with clear, pragmatic recommendations
What We're Looking For
Essential
- Proven experience as a Technical Manager within poultry, meat or highârisk food manufacturing
- Strong customerâfacing experience with major UK retailers
- Inâdepth knowledge of BRCGS Food Safety Standard
- HACCP Level 3 or above
- Experience leading audits and managing complex customer requirements
- Strong understanding of UK food law and regulatory frameworks
- Confident communicator able to influence at senior level
Desirable
- Experience managing multiple customer accounts
- Strong retailer portal and customer code of practice knowledge
- Background in fresh, chilled or shortâshelfâlife food manufacturing
- Lead Auditor qualification
- Degree in Food Science, Food Technology or related discipline
Personal Attributes
- Credible, professional and confident with customers
- Calm, decisive and resilient under pressure
- Commercially aware and solutionsâfocused
- High integrity with an unwavering commitment to food safety and quality
Location & Hours
Based onâsite in Shropham, Norfolk (own transport essential due to rural location)
Monday to Friday, 08:00â17:00 (42.5 hours per week)
This role is siteâbased and not offered as remote or hybrid
What's on Offer
- Competitive salary, reviewed regularly
- Company pension scheme
- 28 days annual leave inclusive of bank holidays, rising to 33 with service
- Discounted gym membership
- Free onâsite parking
- Employee discounts
- Opportunity to play a key role in a successful, ethical and growing food business
Apply in Confidence by submitting your CV and cover letter via the application portal.
Technical Manager in London employer: RE People
Contact Detail:
RE People Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Manager in London
â¨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local food manufacturing events. We all know that sometimes itâs not just what you know, but who you know that can help you land that Technical Manager role.
â¨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of BRCGS standards and HACCP systems. We want you to be the go-to person for technical queries, so show off your expertise and confidence when discussing compliance and food safety!
â¨Tip Number 3
Donât forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
â¨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to the hiring team. Letâs get you that Technical Manager position together!
We think you need these skills to ace Technical Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Technical Manager role. Highlight your experience in poultry or high-risk food manufacturing, and donât forget to showcase your customer-facing skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about food safety and quality. Share specific examples of how you've successfully managed customer relationships and compliance in the past. We love a good story!
Showcase Your Technical Knowledge: Since this role requires strong technical credibility, make sure to mention your knowledge of BRCGS standards and HACCP. Weâre looking for someone who can confidently communicate technical risks and solutions, so donât hold back on your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs the best way for us to receive your application and keep track of it. Plus, it shows youâre keen to join our team at StudySmarter!
How to prepare for a job interview at RE People
â¨Know Your Stuff
Make sure you brush up on your knowledge of BRCGS Food Safety Standards and HACCP. Be ready to discuss how you've implemented these in previous roles, especially in customer-facing situations. This will show that youâre not just familiar with the standards but can also apply them effectively.
â¨Build Rapport
Since this role involves a lot of customer interaction, practice building rapport during your interview. Think about how you can demonstrate your ability to communicate clearly and influence others. Maybe share a story where you successfully managed a complex customer requirement or resolved an issue.
â¨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in motivating teams and managing performance. Discuss how youâve fostered a strong food safety culture in past roles, as this is crucial for the Technical Manager position.
â¨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential challenges you might face in this role, such as handling a product recall or managing audit readiness, and prepare your responses. This will demonstrate your critical thinking and ability to stay calm under pressure.
