At a Glance
- Tasks: Support IT equipment deployment and management in a fast-paced environment.
- Company: Join a dynamic IT Support and Deployment team at a leading organisation.
- Benefits: Gain hands-on experience, develop skills, and work in a collaborative setting.
- Other info: Opportunities for growth and learning in a customer-focused role.
- Why this job: Make a real impact by ensuring efficient IT operations across multiple sites.
- Qualifications: Experience in IT support and strong communication skills are essential.
We are currently seeking a skilled and motivated IT Deployment Support to join a busy IT Support and Deployment team. This is a fantastic opportunity for someone with hands-on IT experience who enjoys working in a fast-paced, customer-focused environment.
About the Role
The primary focus of this role is to support the organisation’s IT equipment estate, ensuring all devices are efficiently deployed, maintained, and managed throughout their lifecycle. You will be responsible for preparing, configuring, and deploying desktop and mobile devices, supporting IT stock control, and ensuring all equipment and systems are maintained to a high standard. This role involves working across multiple local sites when required, although you will be primarily based at Head Office.
Key Responsibilities
- Deploy, image, and configure desktops, laptops, tablets, and mobile devices
- Install and update software applications and security patches
- Maintain accurate IT stock control and asset records
- Support full lifecycle management of IT equipment (deployment to disposal)
- Deliver devices and equipment to users across multiple sites when required
- Log, update, and manage IT support tickets in line with SLAs and KPIs
- Prioritise, triage, and resolve IT incidents where possible
- Provide remote support to end users
- Escalate complex issues to appropriate technical teams
- Ensure all user and service information is accurately recorded on service desk systems
About You
- Experience in IT support, deployment, or technical hardware roles
- Confident working with desktops, laptops, mobile devices, and printers
- Familiar with imaging, software installation, and endpoint support
- Strong attention to detail and excellent organisational skills
- Able to prioritise workload in a fast-paced environment
- Strong communication skills with a customer-focused approach
- Able to troubleshoot issues and provide “first time fix” solutions where possible
- Team player with a proactive and flexible attitude
Desirable Experience
- Service desk or IT ticketing system experience
- IT asset or inventory management experience
- Windows deployment (including Windows 11)
- Experience working across multiple sites or large organisations
Additional Information
- Based primarily at Head Office
- Travel to local sites will be required
- May involve physical handling of IT equipment
- Must be able to work in line with SLAs, KPIs, and IT service standards
IT Deployment Support employer: RE People
Join our dynamic IT Deployment Support team, where we prioritise a collaborative and customer-focused work culture. With opportunities for professional growth and development, you will thrive in a fast-paced environment while ensuring the efficient management of our IT equipment estate. Based at our Head Office, you'll enjoy the unique advantage of working closely with various local sites, fostering teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Deployment Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RE People values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RE People might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RE People!
✨Direct Apply to RE People
Let's not forget to apply directly through the RE People website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Deployment Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RE People.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RE People. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RE People
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
