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- Tasks: Help customers with inquiries and process their orders in a fast-paced environment.
- Company: Join a longstanding client located between Cheltenham and Tewkesbury, known for its fantastic team.
- Benefits: Enjoy 25 days holiday, onsite parking, and progression opportunities in a modern facility.
- Why this job: Be part of a supportive team that values great customer service and offers career growth.
- Qualifications: Excellent communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: This is an office-based role with a salary of up to £30,000.
The predicted salary is between 18000 - 42000 £ per year.
Job Role: Customer Support Administrator Location: Tewkesbury – Office Based. Salary: Up to £29,000 We have a great opportunity for a longstanding client of ours, located between Cheltenham and Tewkesbury, who are looking for a Customer Service Administrator to join their team. Ideally, they are looking for someone enjoys helping customers, has great attention to detail, and thrive in a fast-paced environment. You\’ll be part of the team providing excellent customer service to customers whilst processing and helping customers with orders. With a salary of up to £29,000 this is a great opportunity to be apart of a fantastic team. Benefits: 25 Days holiday + bank holiday + Christmas shutdown Brand new state of the art facilities. Progression opportunities. Onsite parking. Pension. Roles and Responsibilities: Customer Communication: Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions. Order Processing: Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping. Issue Resolution: Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions. Data Management: Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date. Administrative Support: Assist with general office tasks, including scheduling, filing, and preparing reports, to support the customer support team and other departments. Skills and Attributes: Excellent Communication Skills – Confident and professional phone manner. Organised & Detail-Oriented – Able to manage multiple tasks efficiently. Customer-Focused – A positive attitude with a commitment to great service. IT Skills – Comfortable using Microsoft Office and order-processing software. Team Player – Works well with colleagues and contributes to a supportive work environment. If this position is of interest, please apply today or email today! RE Recruitment act as an employment agency on behalf of the employer. If you don\’t hear back within 5 working days, please take this as an unsuccessful application. COM1
Customer Support Administrator employer: RE People
Contact Detail:
RE People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be supporting will help you answer customer inquiries more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent communication is key for this role, consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office and any order-processing software. Being comfortable with these tools will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or resolved customer issues quickly.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize skills like communication, organization, and attention to detail that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office and any order-processing software you have used. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at RE People
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer issues or provided exceptional support, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Attention to Detail
Since the job requires great attention to detail, be ready to share instances where your meticulousness made a difference. This could involve managing orders accurately or maintaining customer records without errors.
✨Familiarize Yourself with the Company
Research the company and its products before the interview. Understanding their services will help you answer questions more effectively and show your genuine interest in the role and the organization.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for how you would handle difficult customers or order processing issues, demonstrating your ability to think on your feet.
