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For Companies At a Glance
- Tasks: Provide top-notch customer support and assist with sales inquiries.
- Company: A growing tech business with a friendly team atmosphere.
- Benefits: Competitive salary, casual dress, discounts, and company events.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Full-time onsite role with great career development opportunities.
The predicted salary is between 16200 - 19800 £ per year.
Customer Service Administrator – Quedgeley, Gloucester
Our client, a well-established and growing business within the technology sector, based in Quedgeley, Gloucester, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth.
Location and Work Details
This role is a full onsite position. There is no hybrid option. Applicants must hold a full UK driving licence and have access to their own vehicle.
Key Responsibilities
- Answer customer service and sales calls, providing professional support and advice.
- Respond promptly to customer emails and manage customer expectations.
- Assist with or generate quotes and process payments.
- Handle general customer queries and resolve issues efficiently.
- Support the wider sales and customer service team with administrative tasks.
Qualifications
- Previous experience in a customer service, sales, or office-based role.
- Strong communication and interpersonal skills, with excellent written grammar.
- Good IT literacy and confidence using online systems.
- The ability to work effectively under pressure and manage multiple tasks.
- A proactive attitude, team spirit, and a sense of humour.
Benefits
Competitive salary of approximately £27,000 plus benefits including casual dress, company pension, employee and store discounts, free on-site parking, and regular company events.
If you are a customer-focused, organised, and enthusiastic team player seeking your next challenge in a friendly and fast-paced environment, apply now to be considered for this exciting opportunity!
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CUSTOMER SERVICE ADMINISTRATOR employer: RE People
Contact Detail:
RE People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ADMINISTRATOR
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our customer service experience and skills.
✨Tip Number 3
Dress the part! Even though it’s a casual environment, looking smart can make a great first impression. Let’s show them we’re professional and ready to take on the role of Customer Service Administrator.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the position and keeps us fresh in their minds.
We think you need these skills to ace CUSTOMER SERVICE ADMINISTRATOR
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Customer Service Administrator, so tailor your application to highlight your relevant experience and skills.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to proofread for any grammar or spelling mistakes – we love attention to detail!
Be Yourself: We’re looking for someone with a proactive attitude and a sense of humour, so let your personality shine through in your application. Share examples of how you've handled challenges in previous roles and how you work well in a team – we want to get to know the real you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you include all the requested information. We can’t wait to hear from you!
How to prepare for a job interview at RE People
✨Know the Company
Before your interview, take some time to research the company. Understand their values, products, and recent developments in the technology sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate IT Literacy
Since the role requires good IT skills, be ready to discuss your experience with online systems and software. If possible, mention specific tools you've used in previous roles and how they helped you manage tasks efficiently.
✨Bring Your Proactive Attitude
Employers love candidates who can think on their feet. Prepare to share instances where you took initiative in your previous jobs, whether it was improving a process or going above and beyond for a customer. A positive attitude and sense of humour can also go a long way!
