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For Companies At a Glance
- Tasks: Drive occupancy through sales, marketing, and relationship building.
- Company: Leading care home in Ledbury with a focus on exceptional service.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Experience in sales or customer relationship management; strong communication skills.
- Other info: Dynamic role with no two days the same.
The predicted salary is between 28800 - 43200 £ per year.
Client Services Manager
Location Ledbury
Fantastic Opportunity
Are you an experienced Client Services professional with a passion for people, sales, and relationship building? This is an exciting opportunity to join a leading care home in Ledbury as Client Services Manager, where you will play a key role in shaping the success and reputation of the Home.
The Role
As Client Services Manager, you will be responsible for driving occupancy through effective sales, marketing, and business development activities. You ll be the first point of contact for prospective residents and their families, supporting them through the journey from enquiry to move-in, while ensuring exceptional service and care.
Your duties will include:
- Managing and progressing all new and ongoing enquiries to admission.
- Building strong relationships with prospective residents, families, and local referral partners.
- Leading external business development and networking activity to generate referrals.
- Managing the Home s presentation standards, marketing events, and promotional activities.
- Supporting the Home Manager and senior team to achieve budgeted occupancy levels.
- Representing the Home at community and professional networking events.
About You
We re looking for someone with:
- Strong consultative sales or customer relationship management experience.
- Excellent communication and presentation skills.
- Confidence in business development and networking.
- Organisational skills and attention to detail.
- The ability to work independently while being a visible and professional ambassador for the Home.
- Proficiency in Microsoft Office and the ability to use CRM systems.
Experience in healthcare, or related industries would be advantageous, but applications are also welcomed from candidates with a strong customer service or sales background.
What s on Offer
- A fantastic opportunity to make a real difference in people s lives.
- A rewarding role where no two days are the same.
- Competitive salary and benefits package.
- Supportive working environment with opportunities for professional growth.
Please send your cv in confidence to (url removed)
COM1
#J-18808-Ljbffr
Client Services Manager employer: RE People
Contact Detail:
RE People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Attend local events and connect with people in the care industry. Building relationships can lead to referrals and opportunities that aren’t advertised.
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers, let your passion for client services shine through. Be genuine and enthusiastic about how you can contribute to their team.
✨Tip Number 3
Follow up after interviews or networking events. A simple thank-you email can keep you top of mind and show your commitment to the role. Plus, it’s a great way to reiterate your interest!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills effectively. Let’s get you that Client Services Manager role!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Manager role. Highlight your consultative sales experience and any relevant achievements in customer relationship management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've built relationships and driven occupancy in previous positions, showing us your personality and enthusiasm.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and well-structured. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at RE People
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Client Services Manager. Familiarise yourself with the care home’s values, services, and any recent news. This will help you demonstrate your genuine interest and show that you’re the right fit for their team.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed client relationships in the past. Think of specific situations where your communication and interpersonal skills made a difference, and be ready to discuss them.
✨Prepare for Sales Scenarios
Expect questions related to sales and business development. Prepare to discuss your approach to driving occupancy and generating referrals. You might even want to role-play a scenario where you handle an enquiry from a prospective resident or their family.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the home’s current challenges in occupancy or how they measure success in client services. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
