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- Tasks: Be the go-to person for customers, handling calls and emails with flair.
- Company: Join a thriving construction business in Cheltenham with a strong reputation.
- Benefits: Earn up to £30,000 plus 25 days holiday and more perks!
- Why this job: Enjoy a dynamic role where you solve problems and make customers happy.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Fast-paced environment with opportunities for growth and development.
Our client, a highly successful and expanding business within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth.
Please note, this role is fully office based working Monday - Friday 8am - 5pm.
The successful Customer Service Executive should have:
- Proven experience within a customer service or customer-facing role
- A confident and professional telephone manner with the ability to build rapport quickly
- Strong organisational skills and a high level of attention to detail
- A proactive and adaptable approach, thriving in a fast-paced environment
- Excellent written and verbal communication skills
In this role, the Customer Service Executive will be responsible for:
- Acting as a key point of contact for customers, managing inbound calls and email enquiries
- Accurately processing and managing orders through internal systems from placement to delivery
- Resolving customer queries, issues and returns in a timely and solutions-focused manner
- Coordinating with internal teams, couriers and suppliers to ensure smooth fulfilment
- Proactively keeping customers informed throughout the order journey
Our client is offering the successful Customer Service Executive a salary in the region of up to £30,000 DOE, plus an excellent benefits package including 25 days annual leave + bank holiday and plenty more!
If you are a customer-driven professional who enjoys variety, problem-solving and delivering a high standard of service, apply now to be considered for this role.
Customer Service Executive in Cheltenham employer: RE People
Contact Detail:
RE People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Cheltenham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved issues efficiently. This will demonstrate that you can thrive in a fast-paced environment like theirs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Cheltenham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've built rapport and handled queries in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: Your written application should reflect a confident and professional tone. Remember, we’re looking for someone who can communicate effectively, so let your personality shine through while keeping it polished.
Attention to Detail is Key: Double-check your application for any typos or errors. We value strong organisational skills, so presenting a well-structured and error-free application will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at RE People
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their position in the construction sector and what makes them successful. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or built rapport with a customer quickly. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Practice Your Communication Style
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. Focus on maintaining a confident and professional tone, especially over the phone.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you handle challenges or resolve customer queries. Prepare to discuss your proactive approach and adaptability. Think of examples where you successfully coordinated with teams or suppliers to ensure smooth fulfilment, as this will resonate well with the interviewers.
