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- Tasks: Join our team to improve service charge processes and enhance tenant experiences.
- Company: Southway Housing Trust, a community-focused housing association in Greater Manchester.
- Benefits: Competitive salary, 25-30 days holiday, excellent pension scheme, and hybrid working.
- Why this job: Make a real difference in the community while developing your skills in a supportive environment.
- Qualifications: Strong organisational and communication skills; customer-focused mindset; social housing knowledge is a plus.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
The predicted salary is between 43927 - 43927 £ per year.
Salary: £43,927.00 (pay award pending)
Full time / 35 hours per week
Fixed term contract - 9 months
Location: Hybrid, Didsbury, Manchester
Workplace: Agile working with 3 days per week in the office
About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations.
About The Role
We have an exciting opportunity for a Project Officer - Service Charges to join our Customers & Communities team on a fixed term basis. This role will play a key part in delivering Southway's Service Charge Improvement Plan over the next nine months. Responsibilities include coordinating and delivering improvements to our customer-facing service charge processes, ensuring communications are clear, compliant, and helpful for tenants. This involves drafting correspondence, preparing explanatory materials, updating our website and intranet, resolving queries and Stage 1 complaints, reviewing wider Southway customer-facing services, and recommending future delivery methods. The role requires identifying gaps and opportunities to strengthen tenant experience, ensuring our processes reflect customer feedback, regulatory requirements, and best practice. The Project Officer will also drive forward the service charge improvement plan by organising meetings, tracking actions, updating colleagues on progress, and contributing to the development of new procedures, materials, and ways of working. Leading collaboration across Finance, Income and wider teams, working closely with our Finance Manager - Rent & Service Charges.
What We Are Looking For
Someone with strong organisational skills, excellent communication, and a customer focused mindset. Confident in preparing clear written materials, working collaboratively with colleagues across teams, and bringing forward practical solutions. Understanding of service charges within the social housing sector is desirable, with a commitment to developing your knowledge further.
For the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days.
Closing Date: 15 March 2026
For an informal discussion please contact Katie Teasdale, Assistant Director Customers & Communities at [email address]. Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacancies have been recruited, so please do not wait until the closing date to apply. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. Please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Project Officer Service Charges in Manchester employer: RE/MAX Commitment
Contact Detail:
RE/MAX Commitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Officer Service Charges in Manchester
✨Tip Number 1
Get to know the company! Research Southway Housing Trust and its values. Understanding their mission and community focus will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. This can give you insider knowledge and potentially a foot in the door when it comes to interviews.
✨Tip Number 3
Prepare for the interview by practising common questions related to project management and customer service. Think about how your skills align with the role of Project Officer - Service Charges and be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining Southway Housing Trust.
We think you need these skills to ace Project Officer Service Charges in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Project Officer role. Highlight your organisational skills and customer-focused mindset, as these are key for us at Southway Housing Trust.
Showcase Your Communication Skills: Since this role involves drafting correspondence and preparing materials, it’s essential to demonstrate your ability to communicate clearly. Use concise language and ensure your written materials are easy to understand – we want to see your best writing!
Research and Reflect: Take some time to understand service charges within the social housing sector. Mention any relevant knowledge or experiences in your application, as this will show us your commitment to developing your understanding further.
Apply Early!: Don’t wait until the closing date to submit your application. We review applications as they come in, so get yours in early through our website to increase your chances of being considered for this exciting opportunity!
How to prepare for a job interview at RE/MAX Commitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Project Officer in service charges. Familiarise yourself with Southway Housing Trust's mission and values, especially their REACH values. This will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
Since the role involves drafting correspondence and preparing materials, be ready to demonstrate your communication skills. Bring examples of written work or explain how you've effectively communicated complex information in the past. This will show that you can handle the responsibilities of the position.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations related to service charges and tenant communications. Think of examples from your past experiences where you identified gaps in processes or improved customer service. This will highlight your problem-solving abilities and customer-focused mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the current challenges Southway is facing with service charges or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.