Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancies and provide excellent customer care in a dynamic environment.
- Company: Join Southway Housing Trust, a community-focused housing association in Greater Manchester.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a great pension scheme.
- Why this job: Make a real impact in the community while working with a supportive team.
- Qualifications: Great people skills are essential; previous tenancy management experience is a plus.
- Other info: Diversity is valued, and all qualified applicants are encouraged to apply.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Location: Didsbury, Manchester
Salary: up to £34 081 (depending on experience)
Contract: 1 x Permanent; 1 x Fixed Term Contract – 14 Months (Maternity Cover); Full Time – 35 hours per week
About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway\’\’s culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.
The Role
An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively.
We are a lead provider of trauma informed and ACES training and we are embedding this into our service delivery.
We are working to achieve DAHA Accreditation to respond effectively to domestic abuse with interventions that can support a survivor to live safely at home and to hold a perpetrator to account.
Candidates
Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management.
- Allocations and voids
- Changes of tenancy and rightsizing
- Tenancy sustainment
- Property and garden condition
- Safeguarding, domestic abuse and community safety
- Neighbourhood management
You will use your professional experience and expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player.
Closing Date: Sunday 15 February 2026
Interview Date: Tuesday 24 and Friday 27 February 2026
For an informal discussion please contact Nicolla Pawson on 0161 448 4339, or e-mail.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
#J-18808-Ljbffr
Housing Officer employer: RE/MAX Commitment
Contact Detail:
RE/MAX Commitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with Southway Housing Trust's REACH values: Respect, Equity, Ambition, Compassion, and Honesty. During your interactions, whether in networking or interviews, demonstrate how you embody these values in your work and personal life.
✨Tip Number 2
Connect with current or former employees of Southway Housing Trust on LinkedIn. Ask them about their experiences and any insights they can share about the company culture and the Housing Officer role. This can give you a competitive edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of your experience in tenancy management or customer service. Think about challenges you've faced and how you resolved them, as this will showcase your problem-solving skills and ability to manage time effectively.
✨Tip Number 4
Research the local housing market in Greater Manchester, particularly in Didsbury. Understanding the community's needs and challenges will help you speak knowledgeably about how you can contribute to Southway's mission of creating thriving communities.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in tenancy management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management or related fields. Use specific examples to demonstrate your skills in managing tenancies, problem-solving, and working with diverse communities.
Showcase Your Values: Southway Housing Trust values Respect, Equity, Ambition, Compassion, and Honesty. Make sure to reflect these values in your application by providing examples of how you embody them in your professional life.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Housing Officer role.
How to prepare for a job interview at RE/MAX Commitment
✨Understand the REACH Values
Familiarise yourself with Southway Housing Trust's REACH values: Respect, Equity, Ambition, Compassion, and Honesty. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role as a Housing Officer.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with tenants and colleagues. Highlight your interpersonal skills and provide examples of how you've successfully managed relationships or resolved conflicts in previous roles.
✨Demonstrate Time Management Abilities
Given the busy nature of the role, it's crucial to showcase your time management skills. Prepare to discuss specific strategies you've used in the past to prioritise tasks and make effective decisions under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in tenancy management. Think of examples from your past experiences where you had to navigate challenges related to allocations, voids, or safeguarding issues.
