At a Glance
- Tasks: Lead seamless onboarding of clients, ensuring they maximise the value of our software.
- Company: Join a forward-thinking SaaS company revolutionising real estate with innovative technology.
- Benefits: Comprehensive health insurance, wellness allowance, and flexible working options.
- Other info: Dynamic culture focused on people, innovation, and continuous improvement.
- Why this job: Make a real impact in the property industry while working with cutting-edge tech.
- Qualifications: Experience in onboarding or training, ideally in SaaS or PropTech.
The predicted salary is between 51750 - 63250 £ per year.
Does driving innovation and creating better experiences through technology inspire you? At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help property people run better businesses, build stronger communities, and love what they do.
Your Role
As an integral part of our team, your mission as a Senior Onboarding Consultant is to ensure a seamless integration of Re-Leased software for our largest clients. You'll serve as the vital link between our company and customers during the onboarding process and ensure clients realise the full value of Re-Leased. This role can be based anywhere in the UK or join our London office.
Your Responsibilities
- Deliver engaging, jargon-free training to end users and execs — virtually or in-person
- Run smooth onboarding projects from kick-off to handover
- Understand each customer’s business and tailor their setup for long-term success
- Troubleshoot early-stage challenges and act as a trusted advisor
- Coordinate with internal teams (Product, Support, Success) to keep onboarding on track
- Translate customer needs into practical system configurations
- Work with our product experts to find the best-fit workflows and features
- Redefine customer processes to align with product features
Your Experience
- Demonstrated experience in a training, onboarding, implementation, or enablement roles (ideally SaaS)
- Background in PropTech or commercial real estate (property ops, accounting, etc.)
- Evidence of working with large/enterprise customers
- Experience managing customer-facing projects
- Skilled at giving product demos and guiding customers through solutions
- Familiar with tools like Salesforce, MS Teams, and project tracking platforms
- Knowledge of accounting platforms e.g. Microsoft Dynamics, Sage Intacct etc.
Our culture is very important to us too, and we strongly believe in living out our core values:
- People First: One team globally; our people and customers always come first.
- Find a Way: Like a river, we find a way around all obstacles.
- Win or Learn: Our journey for improvement never ends; enjoy the ride!
- Aim High: We dare to set big goals and love the challenge of achieving them against the odds.
Why you’ll love working here!
- Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps.
- Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.
- Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us.
- Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.
Ready to Level Up? Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.
Senior Onboarding Consultant employer: Re-Leased
Re-Leased is an exceptional employer that prioritises a people-first culture, offering comprehensive health benefits, generous parental leave, and recognition for employee milestones. With a vibrant office environment in the UK, employees enjoy flexible working arrangements and opportunities for personal and professional growth, making it a rewarding place to thrive and connect with a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Onboarding Consultant
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Re-Leased.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Re-Leased? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Re-Leased's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Onboarding Consultant
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Onboarding Consultant role at Re-Leased, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Re-Leased
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Re-Leased operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Re-Leased. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Re-Leased.
