Re-Leased is the property management platform helping property professionals run better real estate businesses. We’re building AI-powered tools that simplify complexity, reduce risk, and help teams thrive in a digital-first world. Your Role At Re-Leased, our Account Management team is at the heart of how we grow - not just as a business, but in the value we deliver to our customers every day. As an Account Manager, you’ll own a dedicated portfolio of accounts across the UK region, driving retention and growth through strong customer relationships and sharp commercial judgement. You’ll work closely with Customer Success Managers and Sales, and help mentor Associate Account Managers as they develop.This is a role for someone who is genuinely curious about customers, motivated by commercial outcomes, and comfortable owning outcomes end-to-end. You’ll lead upsell and renewal conversations, help customers get more value from the Re-Leased platform, and bring a deep understanding of the property management market to every conversation.If you’re ambitious, commercially sharp, and want to take the next step in your SaaS Account Management career - this is the role for you.Your Responsibilities Own revenue and retention targets, leading upsell and renewal conversations end-to-end across your portfolioDrive ARR growth across your portfolio, owning forecasting and pipeline accuracy for your accountsProvide tailored solutions that align our product suite to each customer’s business needs and goalsProactively identify and progress growth opportunities, bringing in Customer Success and Sales as needed, and lead customers to get the most from Re-LeasedBuild and own senior stakeholder relationships, independently identifying and closing commercial opportunitiesMaintain accurate client records, including contract updates, renewal timelines, and account activityFacilitate up-skilling and education for customers to maximise their use of the platform, and mentor Associate Account Managers within the teamMaintain product knowledge and articulate Re-Leased’s value proposition confidently at every level of a customer organisationLead account planning and quarterly business reviews for key accounts, and independently negotiate contract terms and pricingYour Experience Experience in a SaaS Account Management or similar quota-carrying commercial role, with a proven track record of hitting renewal and upsell targetsDemonstrated commercial impact — evidence of consistently meeting or exceeding revenue, retention, or growth targetsProficient in CRM software (e.g. Salesforce or HubSpot), with strong pipeline and forecasting disciplineStrong analytical and problem-solving skills, with the ability to explain complex concepts clearlyExcellent communication and senior stakeholder management skills, including experience negotiating commercial termsCoach-ability and a genuine desire to learn — you seek feedback and act on it, and enjoy mentoring more junior colleaguesAn interest in the commercial real estate or property management space is a bonusWhy you’ll love working here Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps. Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence. We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us. Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/i-office work. Our culture is very important to us too, and we strongly believe in living out our core values: Aim High: We dare to set big goals and love the challenge of achieving them against the odds. Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.
Manager-Account Manager employer: Re-Leased
Re-Leased is an exceptional employer that prioritises employee growth and development, offering comprehensive training and support to ensure you thrive in your role as an Onboarding Consultant. With a collaborative work culture and a focus on innovation, you'll have the opportunity to make a meaningful impact while working in a dynamic environment that values your contributions. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a strong commitment to work-life balance.
