At a Glance
- Tasks: Lead seamless onboarding for clients, ensuring they maximise the value of our software.
- Company: Join Re-Leased, a forward-thinking SaaS company revolutionising real estate.
- Benefits: Enjoy health insurance, wellness allowances, and flexible working arrangements.
- Other info: Be part of a supportive culture that values people and innovation.
- Why this job: Make a real impact in the PropTech industry while helping clients thrive.
- Qualifications: Experience in onboarding or training, ideally in SaaS or PropTech.
The predicted salary is between 51750 - 63250 £ per year.
Does driving innovation and creating better experiences through technology inspire you? At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help property people run better businesses, build stronger communities, and love what they do.
Your Role
As an integral part of our team, your mission as a Senior Onboarding Consultant is to ensure a seamless integration of Re-Leased software for our largest clients. You will serve as the vital link between our company and customers during the onboarding process and ensure clients realise the full value of Re-Leased. This role can be based anywhere in the UK or join our London office.
Your Responsibilities
- Deliver engaging, jargon-free training to end users and execs — virtually or in-person
- Run smooth onboarding projects from kick-off to handover
- Understand each customer’s business and tailor their setup for long-term success
- Troubleshoot early-stage challenges and act as a trusted advisor
- Coordinate with internal teams (Product, Support, Success) to keep onboarding on track
- Translate customer needs into practical system configurations
- Work with our product experts to find the best-fit workflows and features
- Redefine customer processes to align with product features
Your Experience
- Demonstrated experience in a training, onboarding, implementation, or enablement roles (ideally SaaS)
- Background in PropTech or commercial real estate (property ops, accounting, etc.)
- Evidence of working with large/enterprise customers
- Experience managing customer-facing projects
- Skilled at giving product demos and guiding customers through solutions
- Familiar with tools like Salesforce, MS Teams, and project tracking platforms
- Knowledge of accounting platforms e.g. Microsoft Dynamics, Sage Intacct etc.
Our culture
Our culture is very important to us too, and we strongly believe in living out our core values:
- People First: One team globally; our people and customers always come first.
- Find a Way: Like a river, we find a way around all obstacles.
- Win or Learn: Our journey for improvement never ends; enjoy the ride!
- Aim High: We dare to set big goals and love the challenge of achieving them against the odds.
Why you’ll love working here!
- Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps.
- Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.
- Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us.
- Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.
Ready to Level Up? Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.
Senior Onboarding Consultant in London employer: Re-Leased
Re-Leased is an exceptional employer that prioritises a people-first culture, offering comprehensive health benefits, generous parental leave, and recognition for employee milestones. With a vibrant office environment in the UK, employees enjoy flexible working arrangements and opportunities for personal and professional growth, making it a rewarding place to thrive and connect with a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Onboarding Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Re-Leased. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Re-Leased before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Onboarding Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Re-Leased:Your cover letter is your chance to shine! Tell us why you want to work at Re-Leased specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Re-Leased!
How to prepare for a job interview at Re-Leased
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
