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- Tasks: Guide new customers through onboarding and training for our software.
- Company: Re-Leased is revolutionising commercial real estate with innovative cloud-based solutions.
- Benefits: Enjoy remote work flexibility and the chance to grow within a global team.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: 2+ years in training or onboarding, ideally in SaaS or PropTech.
- Other info: Join an award-winning team committed to people-first values.
The predicted salary is between 32000 - 46000 £ per year.
Customer Enablement Consultant (Presales, Onboarding & Training)
Join to apply for the Customer Enablement Consultant (Presales, Onboarding & Training) role at Re-Leased
Customer Enablement Consultant (Presales, Onboarding & Training)
Join to apply for the Customer Enablement Consultant (Presales, Onboarding & Training) role at Re-Leased
Direct message the job poster from Re-Leased
Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased our vision is to shape the future of Commercial Real Estate and drive better outcomes for people, property and planet.
Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties.
Make your mark at the intersection of tech, training, and transformation.
At Re-Leased, we power the future of commercial real estate. Our software helps property managers, owners, and accountants manage their assets with less stress and more clarity.
We’re on the hunt for a Customer Enablement Consultant — part trainer, part onboarding expert, part presales partner — to join our EMEA team. If you love variety, thrive on building relationships, and want to help businesses succeed with modern tools, this could be your perfect role.
Your Role
You’ll be the face of Re-Leased for new customers — guiding them from initial onboarding through to confident daily use of the platform. You’ll also partner closely with our Sales team to demonstrate the value of our software to prospective clients. Every week will look different, but you’ll focus on four key areas:
Training & Education
- Deliver engaging, jargon-free training to end users and execs — virtually or in-person
- Design and adapt training content for different roles (e.g. property managers, finance teams)
- Create clear, practical guides, videos, and self-paced content that scales
- Collect feedback and evolve our learning approach
Customer Onboarding
- Run smooth onboarding projects from kick-off to handover
- Understand each customer’s business and tailor their setup for long-term success
- Troubleshoot early-stage challenges and act as a trusted advisor
- Coordinate with internal teams (Product, Support, Success) to keep onboarding on track
Solution Design
- Translate customer needs into practical system configurations
- Work with our product experts to find the best-fit workflows and features
- Redefine customer processes to align with product features
- Partner with the Sales team to deliver compelling, consultative product demos
- Help prospective customers visualise how Re-Leased fits into their business
- Provide technical guidance during the sales process
You’ll thrive in this role if you’re:
- A confident communicator who can simplify the complex
- Consultative in style — you ask smart questions and love solving problems
- Organised and calm under pressure, especially when juggling multiple projects
- Naturally curious about technology and how people use it
- Energised by interacting with people — online, on-site, and across cultures
- Comfortable presenting to both technical users and C-level stakeholders
Your experience
- 2+ years in a training, onboarding, implementation, presales, or enablement role (ideally SaaS)
- Background in PropTech or commercial real estate (property ops, accounting, etc.)
- Track record of delivering both virtual and live training sessions
- Experience managing customer-facing projects
- Skilled at giving product demos and guiding customers through solutions
- Familiar with tools like Salesforce, MS Teams, and project tracking platforms
Our culture is very important to us too, and we strongly believe in living out our core values:
- People First : One team globally; our people and customers always come first.
- Find a Way : Like a river, we find a way around all obstacles
- Win or Learn: Our journey for improvement never ends; enjoy the ride!
- Aim High: We dare to set big goals and love the challenge of achieving them against the odds.
Why Join Re-Leased?
This is an exciting opportunity to join a growing global business where we encourage thought diversity and driving new ideas. In exchange, we can offer a genuine opportunity to join a fast paced, successful global story and the chance to become part of an award winning team and grow your own career with us. Remote work flexibility from anywhere in the UK or join our London office!
To express an interest please submit your details and tell us your story!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology, Training, and Consulting
-
Industries
Software Development, IT System Training and Support, and Real Estate
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Customer Enablement Consultant (Presales, Onboarding & Training) employer: Re-Leased
Contact Detail:
Re-Leased Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Consultant (Presales, Onboarding & Training)
✨Tip Number 1
Familiarise yourself with Re-Leased's software and its features. Understanding the product inside out will not only help you during the interview but also allow you to demonstrate your ability to translate customer needs into practical solutions.
✨Tip Number 2
Network with current or former employees of Re-Leased on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Enablement Consultant role.
✨Tip Number 3
Prepare to showcase your training and onboarding skills by thinking of specific examples from your past experience. Be ready to discuss how you've successfully delivered training sessions or managed onboarding projects, as this will highlight your suitability for the role.
✨Tip Number 4
Research the commercial real estate industry and current trends in PropTech. Being knowledgeable about the sector will enable you to engage in meaningful discussions during interviews and demonstrate your passion for helping businesses succeed with modern tools.
We think you need these skills to ace Customer Enablement Consultant (Presales, Onboarding & Training)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, onboarding, and presales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer enablement. Share specific examples of how you've successfully trained or onboarded clients in the past, and explain why you're excited about the opportunity at Re-Leased.
Showcase Your Communication Skills: Since the role requires strong communication abilities, consider including a brief section in your application that outlines your experience presenting to diverse audiences, including technical users and C-level stakeholders.
Highlight Relevant Tools Experience: Mention any familiarity with tools like Salesforce, MS Teams, or project tracking platforms in your application. This will show that you have the technical skills necessary to succeed in the role.
How to prepare for a job interview at Re-Leased
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Enablement Consultant. Familiarise yourself with the key areas such as training, onboarding, and solution design, so you can speak confidently about how your experience aligns with these tasks.
✨Showcase Your Communication Skills
As a Customer Enablement Consultant, you'll need to communicate complex ideas simply. Prepare examples from your past experiences where you've successfully trained or onboarded clients, highlighting your ability to engage different audiences, from technical users to C-level stakeholders.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will showcase your consultative style and your knack for asking smart questions, which is crucial for understanding customer needs and providing tailored solutions.
✨Align with Company Values
Re-Leased values a 'People First' approach and a commitment to continuous improvement. During the interview, express how your personal values align with theirs, and share examples of how you've embodied similar principles in your work.
