Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Train and onboard new customers in commercial real estate on our innovative software.
- Company: Re-Leased is revolutionising commercial property management with cloud-based solutions.
- Benefits: Enjoy remote work flexibility, a supportive culture, and opportunities for career growth.
- Why this job: Join a dynamic team focused on innovation and customer success in a thriving industry.
- Qualifications: 2+ years in PropTech or customer-facing roles; strong communication skills required.
- Other info: Be part of an award-winning team that values diversity and creativity.
The predicted salary is between 36000 - 60000 £ per year.
Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased, our vision is to shape the future of Commercial Real Estate and drive better outcomes for people, property and planet. Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties.
Your Role
We’re looking for a confident, customer-focused Trainer & Onboarding Consultant to join our EMEA team. In this dual role, you’ll be responsible for ensuring new customers in the commercial real estate sector are successfully onboarded and equipped to use our platform confidently and effectively. You’ll manage the onboarding process from kick-off through to handover, while also delivering engaging, practical training tailored to a wide range of user types — from day-to-day operators to senior decision-makers. This role is ideally suited to someone with previous experience in PropTech, a solid understanding of the commercial real estate landscape, and a passion for customer success.
Your Responsibilities
- Training
- Deliver tailored software training (remote and in-person) to customers across the EMEA region.
- Design and adapt training content to meet the needs of different user groups (property managers, asset managers, finance teams, etc.).
- Maintain and evolve training materials including presentations, guides, recorded content and self-directed learning.
- Partner with internal teams to stay up to date with product changes and ensure training reflects the latest capabilities.
- Capture feedback to continuously improve the learning experience.
- Own the onboarding journey for new customers from initial engagement to successful platform adoption.
- Run project kick-offs, manage timelines, and coordinate deliverables across internal and customer teams.
- Understand customer business processes and ensure the software configuration supports their objectives.
- Build strong, trusted relationships with stakeholders across operational and leadership levels.
- Ensure a seamless transition to the Customer Success and Support teams post-onboarding.
Your Experience
- 2+ years in a PropTech training, implementation, onboarding, or customer-facing delivery role.
- Experience delivering both live and virtual training sessions.
- Track record of managing implementation or onboarding projects, ideally with SaaS platforms.
- Strong written and verbal communication skills in English (additional EMEA languages a plus).
- Familiarity with tools like Salesforce, Microsoft Teams, and CRM/project management systems.
- Strong knowledge of the commercial real estate landscape, including property management operations, or client accounting.
- Excellent communicator — able to explain complex concepts clearly and adapt to different audiences.
- Comfortable working across cultures and time zones in the EMEA region.
Our culture is very important to us too, and we strongly believe in living out our core values:
- People First: One team globally; our people and customers always come first.
- Find a Way: Like a river, we find a way around all obstacles.
- Win or Learn: Our journey for improvement never ends; enjoy the ride!
- Aim High: We dare to set big goals and love the challenge of achieving them against the odds.
Why Join Re-Leased?
This is an exciting opportunity to join a growing global business where we encourage thought diversity and driving new ideas. In exchange, we can offer a genuine opportunity to join a fast paced, successful global story and the chance to become part of an award winning team and grow your own career with us. Remote work flexibility from anywhere in the UK or join our London office!
Training & Onboarding Consultant - EMEA London employer: Re-Leased Software Company Ltd
Contact Detail:
Re-Leased Software Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Onboarding Consultant - EMEA London
✨Tip Number 1
Familiarise yourself with the commercial real estate landscape and PropTech trends. Understanding the industry will not only help you during interviews but also demonstrate your passion for the role and the company.
✨Tip Number 2
Network with professionals in the PropTech and commercial real estate sectors. Attend relevant webinars, workshops, or local meetups to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with onboarding and training in detail. Be ready to share specific examples of how you've successfully managed similar projects and adapted training materials for different audiences.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex concepts clearly. Consider doing mock interviews with friends or mentors to refine your ability to adapt your message for various stakeholders.
We think you need these skills to ace Training & Onboarding Consultant - EMEA London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in PropTech and customer-facing roles. Emphasise any training or onboarding experience, particularly with SaaS platforms, to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background in commercial real estate can contribute to Re-Leased's mission. Mention specific examples of how you've successfully onboarded clients or delivered training.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including a brief section in your application that demonstrates your ability to explain complex concepts clearly. This could be through a short anecdote or example from your previous work.
Highlight Cultural Fit: Re-Leased values a people-first culture. In your application, reflect on how you embody their core values such as 'Find a Way' and 'Aim High'. Share experiences that demonstrate your commitment to teamwork and overcoming challenges.
How to prepare for a job interview at Re-Leased Software Company Ltd
✨Understand the Company and Its Vision
Before your interview, take some time to research Re-Leased and its mission in the commercial real estate sector. Familiarise yourself with their cloud-based software and how it benefits property owners and managers. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in training and onboarding, especially within the PropTech or SaaS sectors. Highlight specific examples of how you've tailored training content for different user groups and the impact it had on customer success. This will show that you have the skills needed for the role.
✨Demonstrate Strong Communication Skills
As a Trainer & Onboarding Consultant, effective communication is key. Practice explaining complex concepts in simple terms, as you would during a training session. Be ready to showcase your verbal and written communication skills, as well as your ability to adapt your style to different audiences.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the onboarding process, how they measure customer success, or what challenges the team currently faces. This will also demonstrate your proactive approach and engagement.
