At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a busy IT team in a large organisation in Gloucestershire.
- Benefits: Gain valuable experience, immediate start, and develop your IT skills.
- Other info: Opportunity for career growth and collaboration with various stakeholders.
- Why this job: Be part of a supportive team and work with diverse technologies.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Are you an experienced Service Desk or IT Support professional looking for your next contract opportunity? We are seeking a proactive and customer-focused Service Desk Analyst to join a busy IT team in Gloucestershire on an initial 3-month contract. This is an excellent opportunity for someone who enjoys providing first-line support, resolving technical issues, and delivering outstanding customer service.
Key Responsibilities
- Provide first-line IT support to users across the organisation.
- Log, manage and resolve incidents and service requests through Service Desk systems.
- Support users with hardware, software, account administration and access-related issues.
- Liaise with technical teams, suppliers and stakeholders to ensure the timely resolution of incidents.
- Assist with IT projects and service improvement initiatives.
- Maintain accurate records and documentation in line with operational procedures.
What We're Looking For
- Essential Experience in a Service Desk, IT Support or similar technical support role.
- NVQ Level 3 or equivalent experience in a relevant role.
- ECDL (European Computer Driving Licence) or equivalent qualification.
- Good standard of education, including English and Mathematics.
- Strong Microsoft Office and keyboard skills.
- Experience using Service Desk, incident management or service request management tools.
- Excellent organisational and administrative skills.
- Strong verbal, written and telephone communication skills.
- Ability to build effective relationships with stakeholders at all levels.
- Self-motivated with excellent prioritisation and workload management skills.
- Positive, enthusiastic approach with a strong customer service focus.
Desirable
- Microsoft certifications or qualifications.
- Experience working with technical suppliers and third-party vendors.
- Knowledge of procurement processes and systems.
- Ability to travel to multiple locations when required.
- Experience handling and deploying IT equipment, including laptops, desktops and printers.
Why Apply?
- Join a supportive and collaborative IT team.
- Gain valuable experience within a large and complex organisation.
- Opportunity to work with a variety of technologies and stakeholders.
- Immediate start available for suitable candidates.
- Excellent opportunity to further develop your Service Desk and IT Support experience.
If you have previous experience in a Service Desk or IT Support environment and are looking for your next challenge, we'd love to hear from you. Apply today with your latest CV for immediate consideration.
Service Desk Analyst in Cheltenham employer: RE Group
Join a dynamic and supportive IT team in Gloucestershire, where your skills as a Service Desk Analyst will be valued and nurtured. With a focus on collaboration and professional growth, this role offers the chance to work with diverse technologies and stakeholders, ensuring you gain invaluable experience in a large organisation. Enjoy a positive work culture that prioritises customer service excellence and provides opportunities for further development in your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks or similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common Service Desk scenarios. Think about how you’d handle specific technical issues or customer interactions. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being customer-focused is key in this role, so be ready to share examples of how you've gone above and beyond for users in the past. We love hearing about your positive impact!
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus it shows you’re serious about joining our team. We can’t wait to see your application and hopefully welcome you aboard!
We think you need these skills to ace Service Desk Analyst in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Service Desk or IT Support roles. Use keywords from the job description to show that you’re a perfect fit for the position.
Show Off Your Skills:Don’t forget to mention your technical skills, especially with Microsoft Office and any Service Desk tools you've used. We want to see how you can contribute to our team right away!
Craft a Strong Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about customer service and how your previous experiences make you the ideal candidate for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at RE Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT support and Service Desk operations. Familiarise yourself with common issues users face and how to resolve them, as well as the tools you'll be using. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a user. Be ready to discuss how you handle difficult situations and maintain a positive attitude, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the team, the technologies they use, and their approach to service improvement initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Communication
Strong verbal and written communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to do this during the interview. Clear communication will also help you build rapport with the interviewers and demonstrate your ability to connect with stakeholders.
