At a Glance
- Tasks: Manage client relationships and drive strategic growth while ensuring clear communication.
- Company: Join RDT, a leading tech company shaping the future with innovative software solutions.
- Benefits: Enjoy private health cover, pension, free parking, and electric car salary sacrifice scheme.
- Other info: Dynamic culture focused on continuous learning and career growth opportunities.
- Why this job: Be the voice of clients and make a real impact in a fast-paced, collaborative environment.
- Qualifications: 2+ years in CRM or similar role, with strong understanding of the insurance industry.
The predicted salary is between 54000 - 66000 £ per year.
The CRM owns RDT’s commercial and strategic relationship with allocated clients, building trusted partnerships, aligning expectations and translating current and future needs into clear plans, measurable value and sustainable revenue growth.
Working across agile, multi-disciplinary engagements, the CRM leads account governance and client-facing commercial communication.
Delivery teams own requirements, design, build and implementation once work is agreed, while the CRM retains relationship oversight, coordinates stakeholders and manages the commercial impact of change.
The CRM acts as a trusted adviser and the voice of the client within RDT, combining client and insurance-market insight with RDT’s product, technology and delivery expertise.
The role balances disciplined day-to-day execution with long-term relationship development, account growth and wider Business Development priorities.
Key Responsibilities
- Own the commercial and strategic relationship between RDT and allocated clients, acting as the primary point of contact and ensuring a clear understanding of client priorities, risks, opportunities and overall account health.
- Act as the day-to-day escalation point for client issues, maintaining clear client communication and ensuring actions are owned and progressed through to resolution.
- Establish and maintain appropriate client governance, including account reviews, service reviews, steering committees and executive engagement.
- Create and maintain and client account plans, understanding their current and future business needs, planning how RDT can support these requirements and generating additional revenue opportunities as a result.
- Develop a strong understanding of each client's business strategy, operating model, market environment and technology landscape.
- Build trusted relationships with stakeholders at all levels, including operational, technology, commercial and executive stakeholders.
- Develop and execute account growth strategies and maintain a qualified pipeline of opportunities across assigned accounts.
- Manage the commercial lifecycle of client engagements, including SOWs, change requests, negotiations, renewals, contractual amendments and approvals.
- Maintain oversight of account revenue, commercial performance and forecasting.
- Work closely with Product, Delivery, Applications Support, Finance, Marketing and Leadership teams to ensure client priorities and commitments remain aligned.
- Act as the voice of the client within RDT, translating client feedback and market developments into actionable insight.
- Keep up to date with RDT products, strategic initiatives, technology developments and release plans.
- Proactively identify and manage commercial, delivery, relationship and operational risks through to resolution.
- Liaise with operational delivery management regarding project progress, release schedules and resource availability.
- Deliver clear, concise and timely communications, presentations, workshops and client meetings.
- Arrange and facilitate client training, workshops, demonstrations and executive engagement activities.
- Contribute to wider business development activities including partner relationships, conferences, industry events and strategic initiatives.
- Technical Skills & Requirements
- Excellent understanding of the insurance industry (ideally Personal Lines with an Insurer, MGA or supplier to these).
- In depth knowledge of the UK Motor Insurance Claims would be highly valued
- Understanding of insurance operations and customer journeys.
- Proven track record (at least 2 years) in the role of CRM (or role with equivalent skills) within the general insurance industry and ‘supply chain’ e. g. brokers, intermediaries etc.
- Excellent domain knowledge and understanding of the software development cycle
- Competency Requirements
- Results driven with a desire to deliver accurate and detailed output to external and internal partners at all times
- Business Acumen - Knowledgeable about current & future practices, trends & information affecting the industry & organisation.
- Ability to make commercially viable decisions
- Ability to assess risk/return - Strong analytical, conceptual and problem-solving skills. Good reasoning skills
- Planning & Implementation - Strong Planning and Project Management skills
- Initiate change by leading by example being agile, flexible, innovative & creative
- Time Management, manage time and stress by being well organised, planning, delegation
- Excellent interpersonal skills, effective communicator and negotiator
- Company pension
- Private health cover
- Free parking at the office
- Electric car salary sacrifice scheme
- Company social events
- Company Overview
RDT is a leading technology company specializing in innovative software solutions.
We are committed to fostering a culture of continuous learning and growth, providing our employees with opportunities to excel and make a meaningful impact.
Join us and be part of a team that is shaping the future of technology.
You will be working in a fast-paced environment, with sharp and innovative people who are dedicated, driven and more than happy to share their knowledge with you.
You will be expected to be the best you can be and will be encouraged and supported to achieve this
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Client Relationship Manager (CRM) in Kings Hill employer: RDT Ltd.
RDT Ltd. is an exceptional employer that prioritises the growth and development of its employees, particularly through its Degree Apprentice Software Engineer programme in Kings Hill, Kent. With a strong emphasis on mentorship and an inclusive work culture, apprentices benefit from hands-on experience in software development while earning competitive pay and pursuing their degree. This unique opportunity allows you to work with cutting-edge technologies in a supportive environment, making it a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager (CRM) in Kings Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RDT Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RDT Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager (CRM) in Kings Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RDT Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at RDT Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RDT Ltd.!
How to prepare for a job interview at RDT Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
