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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage sales from start to finish.
- Company: Join a family-run business with 70 years of excellence in kitchen design.
- Benefits: Enjoy uncapped commission, generous discounts, and comprehensive training.
- Why this job: Be the face of a trusted brand and make a real impact on customers' lives.
- Qualifications: Retail experience is a plus, but a positive attitude and willingness to learn are key.
- Other info: Flexible working hours and great career progression opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
About Us
RDO Kitchens & Appliances is a family-run business with over 70 years of history, built on a commitment to service. With a reputation for excellence and a perfect 5.0/5 Trustpilot rating, we combine design expertise with premium appliances to deliver kitchens that exceed expectations. Our team is guided by the principle of “Do the Right Thing” – for our customers, colleagues, and community.
About the Role
We’re looking for a dynamic and customer-focused Retail Sales Advisor to join our growing team in the Reigate showroom. You’ll be the face of RDO, welcoming customers, providing expert advice, and managing their journey from first contact through to delivery.
Key responsibilities:
- Deliver outstanding service at every stage of the customer journey
- Produce high-quality, accurate quotations
- Proactively manage leads and opportunities through to sale
- Maintain an in-depth knowledge of our products and services
- Help uphold our reputation as the UK’s most trusted appliance retailer
What we offer:
- Comprehensive training on our products, systems, and sales approach
- Uncapped commission structure
- Company-wide progression opportunities
- Access to employee wellbeing programmes
- Generous staff discounts
About You
We’re not just looking for experience – we’re looking for the right mindset and values.
You’ll thrive in this role if you:
- Have worked in a retail sales environment or are motivated to learn
- Are target-driven and enjoy taking initiative
- Always put the customer first and take pride in delivering excellent service
- Are organised, detail-focused, and a confident communicator
- Are available to work Saturdays (Sunday and one weekday off)
Our Values
What makes our Values special is that they were chosen by our employees. They reflect who we are, how we work best, and how we want to grow together.
What This Means for Us
Each value is brought to life through clear behaviours—the everyday actions we can all take. These behaviours are our guide to how we collaborate, make decisions, and support each other. They are not just words on a page—they’re how we create a workplace we can be proud of.
Our Benefits
22 Days Annual Leave
Extra Day Off for Your Birthday
Long Service Awards
Medicash Health and Wellbeing Programme
Discounts with retailers and services
Employee Assistance Programme
Staff Discount
Performance Development Reviews (PDR’s)
Performance-related pay and Bonus
Christmas Bonus
RDO Company paid Learning and Development
External Training Courses Loan
Group Income Protection Scheme. Employees who are off sick and unable to work indefinitely will receive 75% of their annual salary paid until State Retirement Age
Pension Salary Sacrifice. A way to boost your pension contributions while reducing your tax and National Insurance liabilities.
Company Sick Pay
Company paid Bereavement Leave
Cycle to Work Scheme
Enhanced Paternity Pay RDO pay full pay for 2 weeks.
Enhanced Maternity Pay RDO pay full pay for the first 3 months. Then Statutory Maternity Pay for the next 26 weeks.
Enhanced Carer’s Leave Pay RDO pay full pay for 1 week per year.
Enhanced Neonatal Care Pay RDO pay full pay for 4 weeks.
Free parking
Company Events
Retail Sales employer: RDO Kitchens & Appliances Ltd
Contact Detail:
RDO Kitchens & Appliances Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales
✨Tip Number 1
Get to know RDO Kitchens & Appliances inside out! Familiarise yourself with their products and values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common retail scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle customer interactions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events where RDO might be present. Building relationships can give you insider tips and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RDO team and ready to deliver that outstanding service we pride ourselves on.
We think you need these skills to ace Retail Sales
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for retail and how you connect with customers.
Tailor Your Application: Make sure to customise your application for the Retail Sales Advisor role. Highlight any relevant experience or skills that align with our values and the job description. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RDO Kitchens & Appliances Ltd
✨Know the Company Inside Out
Before your interview, take some time to research RDO Kitchens & Appliances. Understand their history, values, and what makes them stand out in the retail market. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
As a Retail Sales Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you can contribute to maintaining RDO's excellent reputation for service.
✨Be Ready to Discuss Sales Techniques
Brush up on your sales strategies and be prepared to discuss how you would manage leads and close sales. Think about how you can apply these techniques to the specific products and services offered by RDO.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.