At a Glance
- Tasks: Support Danish-speaking customers through chat, email, and phone in a dynamic environment.
- Company: Join an international team in sunny Sliema, Malta.
- Benefits: Full relocation support, accommodation, health insurance, and career development opportunities.
- Other info: Enjoy a hybrid working model and performance-related bonuses.
- Why this job: Experience a vibrant multicultural workplace while helping customers and solving problems.
- Qualifications: Fluent Danish and strong English communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you a fluent Danish speaker looking for an international career opportunity in sunny Malta? We are currently looking for a Danish-Speaking Customer Account Advisor to join an international team based in Sliema, Malta. This is a great opportunity for someone who enjoys helping customers, solving problems, and working in a dynamic and multicultural environment. A comprehensive relocation package is available for candidates moving to Malta.
Your Role
- Provide high-quality support to Danish-speaking customers across multiple communication channels.
- Support customers via Live Chat, email and telephone.
- Assist with customer account enquiries.
- Handle questions related to betting, payments and transactions.
- Resolve customer issues efficiently and professionally.
- Provide accurate information and an excellent customer experience.
- Follow internal procedures and service standards.
- Collaborate with an international customer service team.
What We're Looking For
- Fluent level Danish.
- Strong English communication skills.
- Excellent communication and customer service abilities.
- Comfortable communicating through chat, email and phone.
- Customer-focused and solution-oriented approach.
- Comfortable working within the online betting and gaming industry.
- Availability to work a rotational schedule, including evenings, weekends and public holidays.
- Willingness to relocate to Malta if not already locally based.
What We Offer
- Full relocation support to Malta.
- Company-provided accommodation upon arrival.
- Monthly accommodation allowance during the initial months.
- Flight reimbursement.
- Hybrid working model.
- Life and health insurance.
- Gym membership.
- Additional employer pension contribution.
- Shift enhancements and performance-related bonuses.
- International and multicultural working environment.
- Career development opportunities.
Ready for a New Experience in Malta? If you speak Danish fluently and are ready for a new professional experience in Malta, we would love to hear from you. Apply today to learn more about the opportunity and the relocation process.
Danish-Speaking Customer Account Advisor – Relocation to Malta in London employer: Rdn Cons
Join a vibrant and multicultural team in sunny Sliema, Malta, where your role as a Danish-Speaking Customer Account Advisor will be supported by a comprehensive relocation package and a hybrid working model. Enjoy a dynamic work culture that prioritises customer satisfaction, alongside excellent benefits such as life and health insurance, gym membership, and career development opportunities, making this an ideal place for those seeking meaningful employment in the online betting and gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Danish-Speaking Customer Account Advisor – Relocation to Malta in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rdn Cons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rdn Cons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Danish-Speaking Customer Account Advisor – Relocation to Malta in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rdn Cons:Your cover letter is your chance to shine! Tell us why you want to work at Rdn Cons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rdn Cons!
How to prepare for a job interview at Rdn Cons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
