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- Tasks: Be the friendly face of our ward, providing support and care to patients and families.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy flexible hours, competitive pay, and fantastic staff discounts.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Good communication skills and a positive attitude are essential; previous admin experience is a plus.
- Other info: Work in a supportive team environment with opportunities for personal and professional growth.
The predicted salary is between 24465 - 30581 £ per year.
Vacancies Welcome Clerk (Women and Children\’s Health)
Role Summary
Provide a proactive and professional welcome to the ward reception, front line areas, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
Deliver an efficient administrative and clerical service to the Ward Team.
Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.
Ensure all information is secure and confidentiality of information is maintained at all times.
Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
Ensure the professional image of the Trust is maintained at all times.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
This role encompasses working within the hospital setting providing effective administration support within a multi-disciplinary team. You should be enthusiastic, hardworking and motivated and able to work independently and in pressurised situations.
You will provide administrative, clerical and receptionist services to patients and visitors calmly, sensitively and efficiently both on the telephone and in person you will be working as part of a team and in collaboration with others. You will liaise closely with nursing, therapy, medical and supporting services to provide an efficient and effective service for patients. You should be able to respond to changing priorities and have the ability to work under pressure and be an excellent team player. You will be computer literate and have experience of dealing with the general public.
A good general education, proven experience in administration; a flexible ‘can do’ attitude and the ability to use your own initiative. The successful candidate will have good interpersonal skills with the ability to communicate at all levels.
Working Pattern:30 hours per week. Monday-Friday 0730-1530
Interview Date:To be confirmed
For further information please contact:Steph Eynon (Admin Team Leader) – stephanie.eynon@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Please note this role is Peripatetic and so you will be expected to train on and rotate across W&C wards and W&CH reception
Preference will be given to staff with ‘Priority’ and \’At Risk\’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
Welcome Clerk (Women and Children\’s Health)
- Salary Band 2: £24,465 per annum pro rata
- Frequency Annual
- Vacancy Reference 185-77079-11547
- Contract Type Permanent
- Closing Date 06 October, 2025
- Job Category Administration
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Welcome Clerk (Women and Children\'s Health) employer: Rdehospital
Contact Detail:
Rdehospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Clerk (Women and Children\'s Health)
✨Tip Number 1
Get to know the role and the Trust! Research the Royal Devon University Healthcare NHS Foundation Trust and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Welcome Clerk, you'll be the face of the ward. Role-play with friends or family to get comfortable handling various situations, especially when dealing with anxious patients and relatives.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Royal Devon team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Welcome Clerk (Women and Children\'s Health)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Welcome Clerk role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and staff, emphasise your communication abilities. Share examples of how you've effectively communicated in previous roles, especially in challenging situations.
Keep It Professional Yet Friendly: While we want to see your personality shine through, remember to maintain a professional tone. This is especially important given the sensitive nature of the work in Women and Children's Health.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This ensures it gets to the right people and shows you're serious about joining our team!
How to prepare for a job interview at Rdehospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Welcome Clerk role. Familiarise yourself with the responsibilities mentioned in the job description, such as providing excellent customer care and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Welcome Clerk, effective communication is key. Prepare examples of how you've successfully communicated with patients or colleagues in the past, especially in challenging situations. Highlight your ability to treat distressed individuals with empathy and tact, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
This role requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Share specific instances where you contributed to a team's success or helped resolve conflicts. This will illustrate your ability to work well under pressure and adapt to changing priorities.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional appearance for your interview. This reflects your understanding of the Trust's values and the importance of maintaining a professional image. Remember, you're not just representing yourself but also the Royal Devon University Healthcare NHS Foundation Trust.