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- Tasks: Join our Foot & Ankle team as a Service Administrator, supporting patient care and managing diaries.
- Company: Be part of the Royal Devon University Healthcare NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy flexible working, 27 days annual leave, staff discounts, and access to professional development.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and excellent communication skills!
- Other info: Join a diverse team committed to inclusivity and personal growth.
The predicted salary is between 24937 - 26598 £ per year.
Vacancies Service Administrator (Foot and Ankle Team)
Role Summary
An exciting opportunity has arisen to join one of our friendly and welcoming teams within the Princess Elizabeth Orthopaedic Centre.
We are looking to recruit an additional Service Administrator within our Foot & Ankle team.
The successful candidate will be joining an expanding unit, supporting our Clinical team with administrative duties, diary management and patient care.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
You will be part of the exciting development of this team, which welcomes new ideas, approaches and improvements to current practices.
The role requires you to be pro-active, enthusiastic and willing to learn. You must be highly motivated with excellent communication skills, enjoy working within a busy and vibrant team, are able to prioritise workload and can work well under pressure. Secretarial experience, knowledge of working in a hospital environment and medical terminology are all desirable for this role, but not essential.
- The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Royal Devon University Healthcare NHS Foundation Trust arrangements as instructed
- Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate
- Undertake general clerical duties to maximise all available capacity in an appropriate way
- Proof reading clinical letters (please note there is no audio typing in this role)
- Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date (for more information on what this means please visit – NHS England » Referral to treatment )
- Ensure all information is secure and confidentiality of information is maintained at all times
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Hospitals visits can be stressful and daunting – you will need to be good communicator with strong customer service skills
- Assisting and supporting, including cross covering, other members of the Administrative team across the Department or Division, including dealing with telephone calls and resolving enquiries
If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.
Visits to the department are welcome and encouraged.
Working Pattern: 18.75 hours per week, between 08:00 and 17:00, Hours to be discussed at interview.
This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and \’At Risk\’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
Service Administrator (Foot and Ankle Team)
- Salary Band 3: £24,937 – £26,598 per annum pro rata
- Frequency Annual
- Vacancy Reference 185-26084-11798
- Contract Type Fixed Term
- Closing Date 07 November, 2025
- Job Category Administration
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Service Administrator (Foot and Ankle Team) employer: Rdehospital
Contact Detail:
Rdehospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator (Foot and Ankle Team)
✨Tip Number 1
Get to know the team! If you can, visit the department before your interview. It shows you're genuinely interested and gives you a feel for the vibe of the place.
✨Tip Number 2
Practice your communication skills. Since this role involves dealing with patients and their families, being able to convey empathy and clarity is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive in your approach. During the interview, share examples of how you've taken initiative in past roles. This will show that you're ready to jump in and contribute to the Foot & Ankle team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the system.
We think you need these skills to ace Service Administrator (Foot and Ankle Team)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service Administrator. We want to see how you can bring your unique flair to our Foot and Ankle team!
Show Off Your Communication Skills: Since excellent communication is key in this role, don’t shy away from showcasing your ability to connect with others. Use clear and concise language in your application to demonstrate your knack for effective communication.
Highlight Relevant Experience: Even if you don’t have direct experience in a hospital environment, share any relevant administrative or customer service roles you've had. We love seeing how your past experiences can contribute to our vibrant team!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Rdehospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator in the Foot and Ankle team. Familiarise yourself with the key tasks like diary management, patient care, and administrative processes. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve dealt with distressed patients or resolved enquiries. This will show that you can handle the pressures of a busy hospital environment.
✨Be Proactive and Enthusiastic
The job description highlights the need for a proactive and enthusiastic attitude. During the interview, express your willingness to learn and adapt. Share any ideas you have for improving current practices, as this shows you’re not just looking to fill a position but genuinely want to contribute to the team's development.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to prioritise workload and manage stress. Think of specific situations where you successfully handled multiple tasks or dealt with challenging situations. Practising these responses will help you feel more confident during the interview.