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- Tasks: Coordinate patient attendance and manage administrative processes in a supportive healthcare environment.
- Company: Join the Royal Devon, the largest employer in Devon, providing vital healthcare services to over 615,000 people.
- Benefits: Enjoy flexible working, 27 days annual leave, staff discounts, and access to comprehensive health services.
- Why this job: Be part of a diverse team making a real impact in patient care while developing your skills.
- Qualifications: Strong administration and communication skills; empathy and sensitivity in patient interactions are essential.
- Other info: Inclusive employer committed to diversity; opportunities for professional development and career progression.
The predicted salary is between 24937 - 26598 £ per year.
- The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Royal Devon University Healthcare NHS Foundation Trust arrangements as instructed
- Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate
- Undertake general clerical duties to maximise all available capacity in an appropriate way
- Proof reading clinical letters (please note there is no audio typing in this role)
- Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date (for more information on what this means please visit – NHS England » Referral to treatment )
- Ensure all information is secure and confidentiality of information is maintained at all times
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Hospitals visits can be stressful and daunting – you will need to be good communicator with strong customer service skills
- Assisting and supporting, including cross covering, other members of the Administrative team across the Department or Division, including dealing with telephone calls and resolving enquiries
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking to recruit 2 enthusiastic and motivated Service Administrators to join the Princess Elizabeth Orthopaedic Centre in our Administration Team. The successful candidates must be highly motivated with excellent communication skills, enjoy working within busy and vibrant teams, are able to prioritise their workload and can work well under pressure. Secretarial experience, knowledge of working in a hospital environment and medical terminology are all desirable for this role, but not essential.
You will have excellent communication and interpersonal skills, and proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.
You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and Orthopaedic service as a whole.
If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.
Visits to the department are welcome and encouraged.
For more information and to arrange informal visits, please contact the Admin Line Manager Team on 01392 403569 or email rduh.peoc.alms@nhs.net
Working Pattern:37.5hrs, Monday to Friday between the hours of 08.30 to 17.00 (To be discussed in interview)
Interview Date:Wednesday 25th February 2026
For further information please contact:Grace Stokes & Jade Auger, Admin Line Managers via email – rduh.peoc.alms@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and \’At Risk\’ status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
- Salary Band 3: £24,937 – £26,598 per annum pro rata
- Frequency Annual
- Vacancy Reference 185-52495-12472
- Contract Type Permanent
- Closing Date 19 February, 2026
- Job Category Administration
- Staff Group Additional Clinical Services
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Service Administrator employer: Rdehospital
Contact Detail:
Rdehospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific administrative processes used in healthcare settings, particularly in oncology and haematology. Understanding the terminology and procedures will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Demonstrate your customer care skills by preparing examples of how you've handled challenging situations in previous roles. This will show that you can maintain professionalism and empathy when dealing with patients and their families.
✨Tip Number 3
Network with current or former employees of the Royal Devon University Healthcare NHS Foundation Trust. They can provide insights into the team dynamics and expectations, which can be invaluable during interviews.
✨Tip Number 4
Highlight your ability to work both independently and as part of a team. Prepare to discuss specific instances where you've successfully balanced these two aspects in your previous roles, as this is crucial for the Service Administrator position.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise skills such as communication, organisation, and the ability to work under pressure, which are crucial for a Service Administrator role.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying to the Royal Devon. Mention specific aspects of the job description that resonate with you, such as your ability to handle challenging situations with empathy and professionalism.
Highlight Teamwork Skills: Since the role requires being a strong team player, include examples from your past experiences where you successfully collaborated with others. This could be in previous jobs, volunteer work, or during your studies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for an administrative position.
How to prepare for a job interview at Rdehospital
✨Show Your Organisational Skills
As a Service Administrator, you'll need to demonstrate strong organisational abilities. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or coordinated schedules in previous roles.
✨Emphasise Communication Skills
Effective communication is key in this role. Highlight your experience in dealing with patients and team members, especially in challenging situations. Share examples that showcase your ability to convey information clearly and empathetically.
✨Demonstrate Teamwork
This position requires a strong team player. Be ready to talk about your experiences working within a team, how you contribute to group dynamics, and any instances where you've supported colleagues to achieve common goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges you might face in the role and prepare thoughtful responses that illustrate your approach to resolving issues while maintaining excellent customer care.
