IT Service Desk Operator (Level 1)

The Royal Devon’s Digital Services Team is seeking an enthusiastic individual to support their commitment to providing efficient, sustainable 24*7 support This secondment/Fixed term role is an ideal opportunity for an individual to join the team who has an IT qualification, little or no experience. If you have an IT qualification equivalent to an A-Level or greater and desire a career in the Trust\’s Digital Services team, this may be the role for you.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Exciting Opportunity to Join the Royal Devon’s Digital Services Team

This role will support the Trust\’s 24*7 IT Service Desk:

• Delivering first-line support for Digital and Clinical Digital services during standard working hours.
• Working Long Days (12/12.5 hour shifts) if required to provide weekend and Bank Holiday cover along with standard 7.5 hour shifts, Monday to Friday, 07:30 – 20:00 – 37.5 hours average per week.
• Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office.
• The Fixed term role is until 25 September 2026 but there may be a chance to join the team in a permanent role should a vacancy arise.

This working pattern ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust\’s Digital Services Team.

What We’re Looking For

We welcome applications from:

• Candidates with a minimum of an A-Level or equivalent qualification
• Candidates with proven experience providing first line IT support in a fast-paced, high-standards environment.
• Newly qualified individuals with a passion for pursuing a career in Digital Services within the Trust.

Key Skills and Attributes:

• Strong teamwork and collaboration skills.
• A proactive, “can-do” attitude with enthusiasm for delivering excellent first-line support.
• Effective verbal and written communication abilities.
• The ability to elicit and record information accurately, following Standard Operating Procedures.
• The capacity to prioritise and assign support calls appropriately according to service level agreements.
• Familiarity with Active Directory.

Why Join Us?

Digital Services is committed to fostering a learning culture, offering robust support for career progression within the department and across the wider Trust. This role is ideal for individuals seeking to broaden their expertise and play an integral role in enhancing the Trust’s Digital Services.

Previous applicants need not apply.

Working Pattern:

37.5 hours per week (average), weekend and Bank Holiday work as required.

Interview Date:

To be confirmed

For further information please contact:

Mike Kelly, extension 3930, email mjkelly@nhs.net

Please note, this is a fixed term contract until 25/09/2026. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and \’At Risk\’ status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 3: £24,937 – £26,598 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-75041-12443
• Contract Type Fixed Term
• Closing Date 15 February, 2026
• Job Category Technology (IT)
• Location Heavitree Hospital, Gladstone Road, Exeter, Devon, United Kingdom