At a Glance
- Tasks: Coordinate patient flow in the Emergency Department, ensuring timely admissions and discharges.
- Company: Join the Royal Devon University Healthcare NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy flexible working, generous leave, and extensive staff discounts.
- Other info: Opportunity for career growth and professional development in a diverse environment.
- Why this job: Make a real difference to patient experiences in a supportive and dynamic team.
- Qualifications: Strong communication and organisational skills; previous NHS or admin experience required.
The predicted salary is between 25760 - 27476 € per year.
The Patient Flow Co‑ordinator works within the Emergency Department to support the safe, timely and efficient movement of patients through the department. Working closely with the Nurse in Charge, clinical teams, site management and wards, the role focuses on reducing delays, supporting admissions, transfers and discharges, and escalating capacity issues to maintain patient flow and performance against waiting‑time targets.
The post holder coordinates communication across multidisciplinary teams, monitors referrals and bed availability, arranges patient transport, and actively supports operational decision‑making during periods of high demand. The role requires excellent communication, organisational and problem‑solving skills, along with the ability to work calmly and effectively in a fast‑paced, acute clinical environment while maintaining courtesy, professionalism and sensitivity when dealing with patients and relatives.
We are looking for a motivated and organised Patient Flow Co‑ordinator to join our busy and ever expanding Emergency Department team. This is a key role supporting the safe, timely movement of patients through the department. Working closely with the Nurse in Charge and multidisciplinary teams, you will help monitor patient flow, support admissions, transfers and discharges, elevate capacity issues, and arrange transport where required. You will communicate regularly with wards, site management, clinical staff, patients and relatives to minimise delays and support delivery of care.
The ideal candidate will have strong communication and organisational skills, be able to work calmly under pressure, and thrive in a busy acute environment. Previous NHS or administrative experience is essential. This role offers the opportunity to make a real difference to patient experience within a supportive team.
Working Pattern: 18.5hrs per week (average) on a 3 week rolling rota
- Week 1: Fri 1700-2300, Sat 1530-2300, Sun 1000-1600
- Week 2: Mon 1700-2300, Wed 1700-2300
- Week 3: Tues 1700-2300, Thurs 1700-2300, Sat 0930-1530, Sun 1530-2300
Interview Date: To be confirmed
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us: Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities. Our values are at the heart of everything we do.
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey. Looking after you is important to us. We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family‑friendly policies. If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit: You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme.
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
Salary Band: £25,760 - £27,476 per annum pro rata
Frequency: Annual
Vacancy Reference: 185-11590-13218
Contract Type: Permanent
Closing Date: 29 May, 2026
Job Category: Administration
Patient Flow Coordinator (out of hours) in Exeter employer: Rdehospital
The Royal Devon University Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, generous annual leave, and access to comprehensive occupational health services, staff are empowered to thrive in their roles while making a meaningful impact on patient care. Located in the heart of Devon, employees benefit from a diverse and dynamic environment, alongside opportunities for continuous development and a range of attractive staff discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Flow Coordinator (out of hours) in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at the Royal Devon or similar organisations on LinkedIn. Ask them about their experiences and any tips they might have for landing the Patient Flow Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient flow and teamwork. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate that you can handle the demands of the Emergency Department.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Flow Coordinator (out of hours) in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Patient Flow Coordinator role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of communication with various teams, be sure to demonstrate your excellent communication skills in your written application. Share examples of how you've effectively communicated in past roles.
Highlight Organisational Abilities:We need someone who can juggle multiple tasks in a fast-paced environment. In your application, mention specific instances where you've successfully managed your time and organised tasks to meet deadlines.
Keep It Professional Yet Personal:While we want to see your professional side, don't forget to let your personality shine through! A touch of warmth and authenticity can make your application stand out. And remember, apply through our website for the best chance!
How to prepare for a job interview at Rdehospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Flow Coordinator. Familiarise yourself with patient flow processes, admissions, transfers, and discharges. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively communicated in previous positions. Think about times when you had to coordinate with multiple teams or handle sensitive situations with patients and relatives. Be ready to discuss these experiences during the interview.
✨Demonstrate Problem-Solving Abilities
The ability to think on your feet is crucial in a fast-paced environment like the Emergency Department. Prepare to discuss specific challenges you've faced in past roles and how you resolved them. Highlight your organisational skills and how they contributed to maintaining patient flow.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. It shows your enthusiasm and helps you gauge if the role is the right fit for you.
