Vacancies Patient Experience and Volunteering Administrator
Role Summary
We are looking for an organised and motivated administrator to join our Patient Experience team on a 12‑month fixed‑term basis to cover maternity leave.
This is a varied role supporting both our volunteering service and patient experience work. You will play a key part in ensuring volunteers are well supported and that patient feedback is managed effectively.
More detail about the role
We are looking for someone with strong administrative experience in a customer‑focused environment, with the ability to manage a varied workload and meet deadlines. You will have good communication and interpersonal skills, confident IT ability, and experience using databases or handling data. You should be organised, reliable and able to work both independently and as part of a team, with the confidence to support or guide others where needed. A professional, calm and approachable manner is important, along with the ability to handle sensitive information and communicate with empathy. You will also hold a relevant qualification such as NVQ Level 3 in Business Administration, Customer Care or have equivalent experience, and be willing to learn and develop in the role.
You will work closely with the Voluntary Services Manager and colleagues across the Trust, helping to improve the experience of patients, carers and volunteers.
Responsibilities
- Act as the first point of contact for volunteering enquiries
- Maintain volunteer records and update the database
- Support the promotion and advertising of volunteer opportunities
- Assist with events and engagement activities, including schools and colleges
- Provide administrative support for patient feedback, including Friends and Family Test and Care Opinion
- Produce reports and support data collection and analysis
- Support volunteers, students and interns with administrative tasks
- Work with teams across the Trust and external organisations
- Manage your own workload and respond to enquiries in a timely and professional way
Working Pattern
37.5 hours per week, Monday-Friday 9am - 5pm
Contract Details
Fixed term contract until 26/09/2027. For current NHS employees this post could be a secondment opportunity.
Contact for further information
Alice Palmer, Voluntary Services Manager – alice.palmer16@nhs.net
Equal Opportunities
The Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. Preference will be given to staff with ‘Priority’ and ‘At Risk’ status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Benefits
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme.
Job Details
- Salary Band 3: £25,760 - £27,476 per annum pro rata
- Frequency Annual
- Vacancy Reference 185-1477-13517
- Contract Type Fixed Term
- Closing Date 12 July, 2026
- Job Category Administration
