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- Tasks: Join our team as a ward clerk, managing patient referrals and supporting their journey through the hospital.
- Company: Be part of the Royal Devon University Healthcare NHS Foundation Trust, the largest employer in Devon.
- Benefits: Enjoy 27 days annual leave, flexible working, and access to staff discounts and wellness services.
- Why this job: Make a real difference in a fast-paced environment while developing your skills in healthcare administration.
- Qualifications: Excellent communication skills and the ability to thrive under pressure are essential.
- Other info: Diverse and inclusive workplace with opportunities for career growth and professional development.
The predicted salary is between 19400 - 24465 £ per year.
We are looking for an enthusiastic and motivated person to join the Acute Medical Unit (AMU) in a ward clerk role. Our admin team is made up of a Team Leader and there are 18 members of our friendly dedicated ward clerk admin staff and 4 patient flow coordinators. AMU deals with approximately 34,500 referrals per year and is an exciting and stimulating place to work. You will deal with referrals from the GP’s, paramedics and ED, admitting patients onto the ward and dealing with their subsequent pathway through the hospital.
About the Role
You must have excellent communication and interpersonal skills with a pleasant telephone manner. It is essential that you have the ability to interact with patients calmly, sensitively and efficiently both on the telephone and in person. You must be able to use your own initiative, prioritising your workload to meet the changing needs of the department, as AMU is a high pressure fast paced environment.
If you feel you are the right person to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you, and would encourage you to arrange a visit to see how the ward clerk role is essential to the unit. Key to this role is the ability to be flexible to cover periods of annual leave and sickness.
Working Pattern: 21 hours per week. Please email for a copy of the rota.
Interview Date: To be confirmed
For further information please contact: Claire Burnham, Admin Team Leader on c.burnham@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do. It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit: You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme.
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
Salary Band: £24,465 per annum pro rata
Frequency: Annual
Vacancy Reference: 185-48361-12382
Contract Type: Permanent
Closing Date: 9 February, 2026
Job Category: Administration
Out Of Hours Ward Clerk in Exeter employer: Rdehospital
Contact Detail:
Rdehospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out Of Hours Ward Clerk in Exeter
✨Tip Number 1
Get to know the team! Before applying, reach out to current staff or visit the unit if possible. This shows your enthusiasm and helps you understand the role better.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent interpersonal skills, consider role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Be ready for a fast-paced environment! Think of examples from your past experiences where you successfully managed multiple tasks under pressure. This will impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at the Royal Devon.
We think you need these skills to ace Out Of Hours Ward Clerk in Exeter
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team in the Acute Medical Unit and that you understand the importance of the ward clerk role.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for excellent communication and interpersonal skills, so give us examples of how you've demonstrated these in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially in a fast-paced environment like AMU. Use bullet points if it helps to make your experience stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rdehospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the ward clerk role and its responsibilities. Familiarise yourself with the Acute Medical Unit's operations, especially how referrals are handled. This will show your enthusiasm and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively interacted with patients or colleagues in the past. Practising a calm and pleasant telephone manner can also be beneficial, as it reflects the skills they’re looking for.
✨Demonstrate Flexibility and Initiative
The job requires someone who can adapt to changing needs. Think of instances where you've successfully prioritised tasks in a fast-paced environment. Be ready to discuss how you handle pressure and maintain efficiency, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics or the challenges faced by the AMU. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you. It’s a great way to leave a lasting impression!
