At a Glance
- Tasks: Provide IT support in a hospital environment and manage user accounts.
- Company: Royal Devon and Exeter Hospital, part of the NHS.
- Benefits: Generous salary, NHS pension, discounts, and career advancement opportunities.
- Other info: Internal role with great potential for career growth.
- Why this job: Join a supportive team and make a real difference in healthcare IT.
- Qualifications: Experience in IT support, excellent communication skills, and teamwork.
The predicted salary is between 28392 - 31157 £ per year.
Another Band 4, Level 2 Service Desk Operator vacancy has become available again due to internal promotion within Digital Services. This provides a great opportunity for successful candidates to expand their knowledge and skillset for a career advancement within Digital Services. We are looking for an individual who has proven experience in providing IT Service Desk cover in a Hospital environment, supporting Epic and believes that teamwork is essential to provide a unified, customer-focused service.
Responsibilities:
- Answering support calls following the Trust SLA requirements.
- Creating and managing Active Directory and email accounts following stringent Trust policies and good IG practices.
- Supporting our EPR Epic clinical system.
Required Experience and Skills:
- A friendly and helpful telephone manner.
- Effective verbal and written communication skills.
- Enthusiasm for providing first and second line support.
- Excellent team player.
- Efficient root cause analysis.
- Sound understanding of supporting Torbay and South Devon NHS Foundation Trust.
- Sound understanding of supporting Epic.
- Sound understanding of remote break-fix work.
- Willing to go the 'extra mile' to support the service.
Working Pattern: 37.5 hours per week, Monday to Friday. Weekend, bank holiday and on-call work may be required; the role is office based.
Interview Date: 21 July 2026
Contact: Mike Kelly, Service Desk Manager, email mjkelly@nhs.net
This is an internal vacancy for Royal Devon employees; therefore Bank workers are currently not eligible to apply.
Inclusive Employer Statement: We are committed to diversity and inclusion, encouraging applications from all backgrounds, cultures, and abilities. Preference will be given to staff with Priority and At Risk status.
Closing Date: 9 July 2026
Benefits:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including OFSTED rated outstanding nursery onsite at Exeter.
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme.
Salary and Employment Details:
- Salary Band 4: £28,392 – £31,157 per annum pro rata
- Frequency: Annual
- Vacancy Reference: 185-663-13551
- Contract Type: Permanent
- Location: Royal Devon and Exeter Hospital, Gladstone Road, Exeter, Devon, United Kingdom
IT Service Desk Operator (Level 2) (Internal Only) in Exeter employer: Rdehospital
At Royal Devon and Exeter Hospital, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. Our commitment to employee growth is evident through internal promotion opportunities and comprehensive training programmes, particularly for those in IT roles like the Service Desk Operator. Located in the heart of Exeter, we offer a range of benefits including NHS pension schemes, salary sacrifice options, and national discount services, making us an attractive choice for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Operator (Level 2) (Internal Only) in Exeter
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rdehospital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rdehospital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rdehospital!
✨Direct Apply to Rdehospital
Let's not forget to apply directly through the Rdehospital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Operator (Level 2) (Internal Only) in Exeter
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rdehospital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rdehospital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rdehospital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
