At a Glance
- Tasks: Provide first-line IT support for Digital and Clinical services.
- Company: Join the Royal Devon’s Digital Services Team, committed to efficient support.
- Benefits: Competitive salary, flexible shifts, and valuable career development opportunities.
- Other info: Diverse responsibilities with potential for growth within the Trust.
- Why this job: Kickstart your IT career in a supportive and inclusive environment.
- Qualifications: IT qualification equivalent to A-Level or greater; no experience required.
The predicted salary is between 25760 - 27476 £ per year.
The Royal Devon’s Digital Services Team is seeking an enthusiastic individual to support their commitment to providing efficient, sustainable 24/7 support. This role is an ideal opportunity for an individual to join the team who has an IT qualification, little or no experience. If you have an IT qualification equivalent to an A-Level or greater and desire a career in the Trust's Digital Services team, this may be the role for you.
About the Role:
- Delivering first-line support for Digital and Clinical Digital services during standard working hours.
- Working long days (12/12.5 hour shifts) as required to provide weekend and bank holiday cover along with standard 7.5 hour shifts, Monday to Friday, 07:30 - 20:00 - 37.5 hours average per week.
- Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office.
This working pattern ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.
What We’re Looking For:
- Candidates with proven experience providing first line IT support in a fast-paced, high-standards environment.
- Newly qualified individuals with a passion for pursuing a career in Digital Services within the Trust.
Key Skills and Attributes:
- Strong teamwork and collaboration skills.
- A proactive, “can-do” attitude with enthusiasm for delivering excellent first-line support.
- Effective verbal and written communication abilities.
- The ability to elicit and record information accurately, following Standard Operating Procedures.
- The capacity to prioritise and assign support calls appropriately according to service level agreements.
- Familiarity with Active Directory.
Working Pattern: 37.5 hours per week (average), weekend and bank holiday work as required.
Interview Date: To Be Confirmed.
This is an internal vacancy for Royal Devon staff only, therefore Bank workers are currently not eligible to apply for this vacancy. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with "Priority" and "At Risk" status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Salary Band 3: £25,760 - £27,476 per annum pro rata
Frequency: Annual
Vacancy Reference: 185-663-13233
Contract Type: Permanent
Closing Date: 1 June, 2026
Job Category: Technology (IT)
Location: Heavitree Hospital, Gladstone Road, Exeter, Devon, United Kingdom
IT Service Desk Operator - Level 1 (INTERNAL ONLY) in Exeter employer: Rdehospital
The Royal Devon University Healthcare NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. As part of the Digital Services Team, you will benefit from diverse responsibilities, flexible working options, and competitive salary enhancements, all while contributing to vital healthcare services in the community. Join us at Heavitree Hospital, where your passion for IT can flourish in a role that values teamwork and a proactive approach to first-line support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Operator - Level 1 (INTERNAL ONLY) in Exeter
✨Tip Number 1
Get to know the Digital Services Team! Research their projects and values so you can show genuine interest during your chat. It’s all about making that connection, and we love seeing candidates who are passionate about what we do.
✨Tip Number 2
Practice your communication skills! Since this role involves first-line support, being able to explain technical issues clearly is key. We recommend doing mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 3
Show off your teamwork spirit! Think of examples where you’ve worked well in a team, especially in high-pressure situations. We want to see how you collaborate and contribute to a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Royal Devon.
We think you need these skills to ace IT Service Desk Operator - Level 1 (INTERNAL ONLY) in Exeter
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for IT shine through in your application! We want to see that you're excited about joining the Digital Services Team and ready to tackle the challenges of first-line support.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We’re looking for teamwork, communication, and a proactive attitude, so don’t hold back on showcasing those!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate effective communication, so make sure your written skills are on display!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Rdehospital
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around first-line support and Active Directory. Even if you’re newly qualified, being able to discuss your understanding of these concepts will show your enthusiasm and readiness for the role.
✨Show Your Team Spirit
This role is all about teamwork, so be prepared to share examples of how you've collaborated with others in the past. Think of situations where you’ve worked together to solve problems or improve processes, as this will highlight your ability to fit into the Digital Services Team.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist users who aren’t tech-savvy. During the interview, focus on articulating your thoughts clearly and concisely.
✨Demonstrate Your Proactive Attitude
Employers love a 'can-do' attitude! Be ready to discuss times when you took the initiative to solve a problem or improve a situation. This will show that you’re not just waiting for tasks to come to you, but are eager to contribute positively to the team.
