Booking Clerk/Receptionist (Prep for Surgery) (Internal only) in Exeter

We are offering an extremely interesting and unique opportunity to work as a Booking Clerk in the Preparation for Surgery Department. We are looking for a flexible and motivated person with excellent organisational skills and a professional standard of work. The role is primarily office‑based; however, you will be required to provide cover for a busy reception area when needed. You must have the ability to use your own initiative and work well under pressure, and be a reliable and proven team member. You will be working with a wide range of people and communicating with both patients and staff; empathy and patience are essential. Visits to the department are encouraged.

About the Role:

• Provide Administrative support to Medical Secretaries, clinicians and the wider team.
• Schedule patients promptly from waiting lists into clinics.
• Provide reception cover.
• Ensure patient/staff safety and confidentiality of information at all times.
• Communicate with patients and clinical staff—including handling patient calls and inquiries, as well as addressing nurse queries.

Working Pattern: 37.5 hours per week. Monday – Friday, hours to be discussed. This is an internal vacancy for Royal Devon employees; Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with ‘Priority’ and ‘At Risk’ status, including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

Benefits:

• We strive to help our staff create a healthy work‑life balance through flexible working schemes and family‑friendly policies.
• If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
• You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
• We will work together to maintain a culture that develops and supports you and your teamwork. This might include funding for a care certificate, a degree or leadership qualifications, or days off to study, engage in CPD or rotational placements to hone your skills.
• Salary is not the only financial benefit. You will have access to an extensive range of staff discounts on shopping, fitness and leisure options, and you can spread the cost of technology and home appliance purchases from major retailers.
• You will also have access to other benefits including:
• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme.

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.